IFS Customer Engagement vs. Omnichat
IFS Customer Engagement vs. Omnichat
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A | |
Omnichat | N/A | Omnichat (formerly Easychat) is an omni-channel chat commerce solution provider in Asia Pacific. From Facebook, WhatsApp, Instagram, LINE to the user's own website, Omnichat offers technology and business solutions on social messaging channels. | N/A |
IFS Customer Engagement | Omnichat | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IFS Customer Engagement | Omnichat | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
IFS Customer Engagement | Omnichat | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Customer Engagement | Omnichat | |
---|---|---|
Likelihood to Recommend | 8.8 (5 ratings) | - (0 ratings) |
IFS Customer Engagement | Omnichat | |
---|---|---|
Likelihood to Recommend | IFS | Omnichat No answers on this topic |
Pros | IFS | Omnichat No answers on this topic |
Cons | IFS | Omnichat No answers on this topic |
Alternatives Considered | IFS | Omnichat No answers on this topic |
Return on Investment | IFS | Omnichat No answers on this topic |
ScreenShots |