Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales…
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Pricing
Infor CRM
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Infor CRM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
No setup fee
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Community Pulse
Infor CRM
Considered Both Products
Infor CRM
Verified User
Executive
Chose Infor CRM
Front doesn't do ticketing, while Infor does. I could actually use Front with Infor as it handles the client communication very well.
We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Because we are consultants, it's usually the clients which have made the decision to go with Infor CRM, but when they come to us for recommendations, Infor CRM is not typically what we would recommend unless there is a very specific fit to the client (i.e. they used to use ACT …
SaesLogix lacks some of the built in dashboard and report development simplicity that could improve it. The user interface in SalesLogix is more stark and less user friendly. In my experience, SaleLogix is much slower on click to click basis than Salesforce.com.
Infor CRM performs very well against all three of the CRMs I have used and worked with in the past. As customizable as you need, or out of the box features that can be used immediately, Infor CRM is a good choice; especially for businesses with sales teams that aren't well …
Infor CRM is a great product. It is among the best of the best. MS Dynamics may be better for most as it too has made a lot of great improvements. However, Infor CRM's UI seems to be the easiest to use. It allows our users to get in and get out quickly.
As the admin, the ability to make simple changes with Infor is much more diffcult and mistakes are easily made. The back help support and training materials for Infor is severly lacking vs any other CRM product i have used in the past. I will say the support piece does seem to …
Price, support, ease of use, integration. Features were consistent with our goals. We wanted a system that could be used to unify disparate data across the company. The cost of implementation, servers, licensing, maintenance and consulting fees were competitive. We used a …
If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.