Intelligent Contacts vs. Nextiva Contact Center
Intelligent Contacts vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
Intelligent Contacts | Nextiva Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Intelligent Contacts | Nextiva Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Intelligent Contacts | Nextiva Contact Center | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intelligent Contacts | Nextiva Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.2 (34 ratings) |
Likelihood to Renew | - (0 ratings) | 9.7 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Intelligent Contacts | Nextiva Contact Center | |
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Likelihood to Recommend | Intelligent Contacts No answers on this topic | Nextiva
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Pros | Intelligent Contacts No answers on this topic | Nextiva
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Cons | Intelligent Contacts No answers on this topic | Nextiva
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Likelihood to Renew | Intelligent Contacts No answers on this topic | Nextiva
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Support Rating | Intelligent Contacts No answers on this topic | Nextiva
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Alternatives Considered | Intelligent Contacts No answers on this topic | Nextiva
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Return on Investment | Intelligent Contacts No answers on this topic | Nextiva
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ScreenShots |