Intelligent Contacts vs. Zoom Contact Center
Intelligent Contacts vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Intelligent Contacts | Zoom Contact Center | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intelligent Contacts | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (13 ratings) |
Intelligent Contacts | Zoom Contact Center | |
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Likelihood to Recommend | Intelligent Contacts No answers on this topic | Zoom |
Pros | Intelligent Contacts No answers on this topic | Zoom |
Cons | Intelligent Contacts No answers on this topic | Zoom |
Alternatives Considered | Intelligent Contacts No answers on this topic | Zoom |
Return on Investment | Intelligent Contacts No answers on this topic | Zoom |
ScreenShots | Zoom Contact Center Screenshots |