Intercom vs. Sentia
Intercom vs. Sentia
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Sentia | N/A | Sentia operates as an Assistant, an Analyst & a Coach for each team advising them exactly what they need to do every day and in what order to it. Sentia connects to a current CRM and is configured for the user's business' processes. With a simple card-based user interface, Sentia then surfaces actionable insights while automating all of the day to day repetitive tasks with the goal of totally eliminating unnecessary data entry. Sentia aims to replace the typical, tired CRM with clean, modern… | N/A |
Intercom | Sentia | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Sentia | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Sentia | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | ZoomInfo Chat Score 9.1 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Sentia | |
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Likelihood to Recommend | 9.0 (264 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (172 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Sentia | |
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Likelihood to Recommend | Intercom | Sentia No answers on this topic |
Pros | Intercom | Sentia No answers on this topic |
Cons | Intercom | Sentia No answers on this topic |
Likelihood to Renew | Intercom | Sentia No answers on this topic |
Usability | Intercom | Sentia No answers on this topic |
Reliability and Availability | Intercom | Sentia No answers on this topic |
Performance | Intercom | Sentia No answers on this topic |
Support Rating | Intercom | Sentia No answers on this topic |
Online Training | Intercom | Sentia No answers on this topic |
Implementation Rating | Intercom | Sentia No answers on this topic |
Alternatives Considered | Intercom | Sentia No answers on this topic |
Return on Investment | Intercom | Sentia No answers on this topic |
ScreenShots | Intercom Screenshots |