Intercom vs. Tiledesk
Intercom vs. Tiledesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Tiledesk | N/A | Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as an open source alternative to Intercom, Zendesk, Drift, Tawk.to, Crisp and Tidio for Customer Service and Conversational Commerce. | N/A |
Intercom | Tiledesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Tiledesk | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Tiledesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Tiledesk | |
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Likelihood to Recommend | 9.0 (263 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Tiledesk | |
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Likelihood to Recommend | Intercom | Tiledesk Srl No answers on this topic |
Pros | Intercom | Tiledesk Srl No answers on this topic |
Cons | Intercom | Tiledesk Srl No answers on this topic |
Likelihood to Renew | Intercom | Tiledesk Srl No answers on this topic |
Usability | Intercom | Tiledesk Srl No answers on this topic |
Reliability and Availability | Intercom | Tiledesk Srl No answers on this topic |
Performance | Intercom | Tiledesk Srl No answers on this topic |
Support Rating | Intercom | Tiledesk Srl No answers on this topic |
Online Training | Intercom | Tiledesk Srl No answers on this topic |
Implementation Rating | Intercom | Tiledesk Srl No answers on this topic |
Alternatives Considered | Intercom | Tiledesk Srl No answers on this topic |
Return on Investment | Intercom | Tiledesk Srl No answers on this topic |
ScreenShots | Intercom Screenshots |