Intercom vs. Welcome Commerce
Intercom vs. Welcome Commerce
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Welcome Commerce | N/A | Welcome is live chat software for eCommerce brands. It enables users to chat with shoppers on their eCommerce site in order to answer questions and provide additional product information, with the ultimate goals of increasing conversion and purchase size, and decreasing returns. | N/A |
Intercom | Welcome Commerce | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Welcome Commerce | |
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Top Pros |
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Top Cons |
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Intercom | Welcome Commerce | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Welcome Commerce | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Welcome Commerce | |
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Likelihood to Recommend | 9.0 (260 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Welcome Commerce | |
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Likelihood to Recommend | Intercom | Welcome Commerce No answers on this topic |
Pros | Intercom | Welcome Commerce No answers on this topic |
Cons | Intercom | Welcome Commerce No answers on this topic |
Likelihood to Renew | Intercom | Welcome Commerce No answers on this topic |
Usability | Intercom | Welcome Commerce No answers on this topic |
Reliability and Availability | Intercom | Welcome Commerce No answers on this topic |
Performance | Intercom | Welcome Commerce No answers on this topic |
Support Rating | Intercom | Welcome Commerce No answers on this topic |
Online Training | Intercom | Welcome Commerce No answers on this topic |
Implementation Rating | Intercom | Welcome Commerce No answers on this topic |
Alternatives Considered | Intercom | Welcome Commerce No answers on this topic |
Return on Investment | Intercom | Welcome Commerce No answers on this topic |
ScreenShots | Intercom Screenshots |