Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.
N/A
Verint Workforce Management
Score 8.6 out of 10
N/A
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased…
N/A
Pricing
Intradiem
Verint Workforce Management
Editions & Modules
No answers on this topic
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
Offerings
Pricing Offerings
Intradiem
Verint Workforce Management
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Verint offers a named user pricing model with SaaS and on-premise delivery methods.
Another product we use is Intradiem. I don't use it that much and we also use Genesys Decisions, but I feel like Genesys Decisions is completely different from Vernint in itself and there's no comparison for what we use it for because we use it more for forecasting, like …
Verint is definitely an easier user experience for the agent with some optimization tools for WFM which is nice. In terms of all features, there are still some things we would like to see such as the ability to copy and past names/EMIDs to mass select unique lists of employees.