Invoiced in Austin offers their invoicing and AR automation platform, providing a platform for collecting online payments or presenting electronic invoices, AR analytics, and support for subscription-based business management on higher service tiers with subscription analytics (e.g. churn, pricing plan management, etc.).
N/A
Latitude by Genesys
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude
by Genesys® is a standalone product that provides an integrated solution to fully
meet customers' requirements of accounts receivables challenges from day one
delinquency or
negligence through charge-off and debt sale. With your businesses servicing platform
bridged with Latitude
software, all the necessary information, both current and historic, is
available to the agents on
a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
Pricing
Invoiced
Latitude by Genesys
Editions & Modules
No answers on this topic
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
Offerings
Pricing Offerings
Invoiced
Latitude by Genesys
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
Prices listed are per named user, billed annually. Usage-based pricing may apply.
A 1-10 employee company with no accounting system integration needs and no customization may be suited for Invoiced. Although I wish I could, I cannot in good faith recommend any other scenario for which Invoiced is the right solution. Perhaps a subscription service that is very streamlined on autopay could work as well, but I cannot speak to that scenario directly. I do not think Invoiced can be trusted to integrate with accounting software, certainly not NetSuite, given the aforementioned reasons. There is a very high risk of system failures, connection breaks, improper code built into the core bundles, and they will blame the company for anything that is not totally standard operations. In summary, if your business does anything unique at all from a transaction lens, I would be very careful as Invoiced may promise to handle it in a Sales pitch, and then 9 months later it could still be unsolved. All the while, they are charging you even if the product is not launched, and they also will not let you terminate, because Invoiced will deny a "breach" even in the face of a directly observable example just to ride out the contract and keep all the money.
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
Communication is the #1 failure - the Invoiced contract Term starts PRE-launch on day 1, yet Invoiced had an extremely slow and encumbered way of onboarding and trying to set us up.
Core Product: In our testing, their core product broke numerous times, and if this were in a live scenario we would have been devastated. Be very careful as they don't take ownership for maintaining their integrations with all software, and things can break at any moment with updates
Systems: Invoiced rolled out updates that contained faulty code and damaged our accounting system. The lack of expertise, at least in NetSuite, is very dangerous and I recommend having in-house develops watch Invoiced's moves very carefully if you do end up trying to use them.
Lack of Ownership: We tried to terminate multiple times, only be to requested over and over that they can fix the problems. We gave them more time since we were so heavily invested from a time perspective, but they did not own the failures and we were even lied to directly by senior management in a remarkable failure to adhere to basic deadlines.
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
We selected Invoiced primarily due to their purported high level of customizations and flexibility to handle differing business needs. That, unfortunately, became the exact reason we terminated the contract though. They have a basic framework for something that could be really great, and the potential is there, but they lack the in-house expertise and the product is far too infantile at present. Major bugs and similar issues need to be stamped out first. I can only hope they take it as a learning experience.
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
