iOFFICE by Eptura vs. KACE Asset Management Appliance

You can book multiple spaces for the day with one log in. IOffice is easy to use / I was trained by reading a few PowerPoint slides and could use it immediately. With Covid protocols in place it was important in be able to book space when needed since many of our offices were closed due to mitigation efforts

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.

Incentivized

• It is very good at plotting out office seating.
• We also use it for mail and package logging and notification and tracking.
• It is very useful in creating seating charts and floor plans.

Incentivized

• Gives you real time data to systems on my network.
• I can get information on all applications running on devices on my network.
• I can get information on what systems are not currently patched and up to date with MS and Virus definitions!

Incentivized

• The thing I would like to see is the ability to add the office or room dimensions and plot out seating such as in conference rooms.
• The version I have requires me to have to contact the company rep to make changes to the configuration in the software.

Incentivized

• Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
• Customer support will just refer you to search itninja.com when you call in for support issues.
• KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
• KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
• A parent-child relationship in the ticketing system requires you to create a process.
• Remote provisioning fails consistently and does not provide any useful information as to why it failed.
• K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.

Incentivized

User-friendly and quick to catch on to.

Incentivized

I was an end user and was not involved in the selection of the systems

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!

Incentivized

• 100% of staff you needed to be in office were required to use iOffice
• Follow up surveys on iOffice use had a 95% positive response by users
• Once pilot was completed, over 350 staff completed training and used iOffice since 2021

• Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
• The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
• We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.

Incentivized