JitBit Help Desk vs. Salesforce Desk

If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.

Incentivized

We sometimes encounter issues that cannot be resolved from our end and need urgent assistance from its support but it takes a while and asks us to send an email instead. I highly suggest having a dedicated support or account manager to address our issues in no time and provide quick resolutions.

Incentivized

• Fantastic ticketing system to keep track of old conversations from clients.
• Fantastic analytics and metric tracking.
• Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
• Super easy to learn and use. If you can use your email, you can use JitBit.

Incentivized

• CRM
• Ticketing
• Communication

Incentivized

• Reporting functionalities could be better
• Improvements to user management
• Expansion to AI functionalities

Incentivized

• Customer Support
• Live assistance
• Integration

Incentivized

JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.

Incentivized

Salesforce Desk is actually unique compared to others because when it comes to features, Salesforce Desk has a lot to offer. It's easy to navigate and the knowledge base is so informative that it gives you not just the article but is also very interactive and easy to understand so you can get a lot of answers online.

Incentivized

• JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
• JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
• Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.

Incentivized

• Turn around time
• Efficiency of answering tickets
• Live support assistance
• A lot of options for integrating different software

Incentivized