JRNI vs. Engageware

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JRNI
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
$19.95
per month
Engageware
Score 9.0 out of 10
N/A
Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, in order to produce better meetings, and higher growth. The vendor states that with Engageware, customers can outpace their peers by nearly 3X. They further boast tens of thousands of businesses –…N/A
Pricing
JRNIEngageware
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JRNIEngageware
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is available in 4 levels and is available by contacting jrni.com.
More Pricing Information
Best Alternatives
JRNIEngageware
Small Businesses
vCita
vCita
Score 9.7 out of 10
vCita
vCita
Score 9.7 out of 10
Medium-sized Companies
Calendly
Calendly
Score 9.1 out of 10
Calendly
Calendly
Score 9.1 out of 10
Enterprises
Zoom
Zoom
Score 8.3 out of 10
Zoom
Zoom
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JRNIEngageware
Likelihood to Recommend
8.2
(8 ratings)
6.0
(5 ratings)
Likelihood to Renew
8.8
(3 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(2 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
JRNIEngageware
Likelihood to Recommend
JRNI
If at any time you have a problem, they will be there to help you, and because the software is simple to use and you can rapidly become accustomed to it, I would strongly recommend it. The software helps a great deal with your requirements, and it keeps getting better over time. They provide excellent enterprise support and are able to construct extremely customized systems in response to customer requirements.
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Engageware
It's well suited if you're on a budget, don't want to pay a recurring fee, and need a way to automate appointments. However, when I get around to it, I think I'm going to look for a more reliable tool. It's really less appropriate when appointment setting is "mission-critical" -- that is, your business is entirely dependent on a reliable appointment setting system -- for example, if you're a hairstylist, dentist, etc. I believe there are many other tools out there specific to these purposes.
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Pros
JRNI
  • The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
  • Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
  • The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
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Engageware
  • Customized schedules for each employee.
  • High degree of customization possible.
  • Set-up doesn't require coding skill (even HTML).
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Cons
JRNI
  • tbh i would like it to be less costy so all businesses can use it
  • i would like you to add an easy way of communicating through out the app it self
  • less bugs more development.
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Engageware
  • I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
  • My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.
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Likelihood to Renew
JRNI
Booking Bug meets the requirements of our business, and allows us greater time to do what we do best - dealing with clients and providing phenomenal service. Why would we change, when Booking Bug adapts so well to our needs, and their support team assist us so efficiently?!
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Engageware
No answers on this topic
Usability
JRNI
It would have been 10 were it not for some feedback from clients re multiple bookings.
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Engageware
No answers on this topic
Support Rating
JRNI
No answers on this topic
Engageware
Their support team often gets back to us promptly and is very helpful.
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Alternatives Considered
JRNI
JRNI is better than Appointy in many ways like easy to use interface, time to time software updates, and real-time support.
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Engageware
TimeTrade has been my favorite way (that I've discovered so far) to organize meeting attendees from different organizations and coordinate a time that works for everyone.
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Scalability
JRNI
It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.
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Engageware
No answers on this topic
Return on Investment
JRNI
  • making one of the most repeated processes easier and simple
  • saving the emplyees time so they can produce more
  • elemenating hassle of arranging and organizing appts. everytime
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Engageware
  • Saves me time by automating appointments.
  • Low-cost, so little to no impact on budget.
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ScreenShots

Engageware Screenshots

Screenshot of Appointment Scheduling, queue management and reportingScreenshot of Use Salesforce? Online Meeting & Appointment Scheduling purpose-built for Salesforce.Screenshot of Schedule unlimited appointments through your website, email and prospecting campaigns, and social media channels