Likelihood to Recommend The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
Read full review PDQ Inventory is great if you have a local network of computers on or off a domain. As long as you have a way to log into them with common credentials. Great for large organizations, particularly ones interconnected with VPNs. PDQ Inventory isn't so great for PCs that aren't connected to the same LAN the server is on. (i.e. non-vpn remote users) They used to have a remote agent you could install, but it was removed after numerous issues.
Read full review Pros Gives you real time data to systems on my network. I can get information on all applications running on devices on my network. I can get information on what systems are not currently patched and up to date with MS and Virus definitions! Read full review Push out new software Push out Updates to current software Push out patches and updates that we don't have other ways to push out Keep end-users updated with little involvement Read full review Cons Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting. Customer support will just refer you to search itninja.com when you call in for support issues. KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best. KACE Amp agent constantly breaks, and has to be re-installed on end user computers. A parent-child relationship in the ticketing system requires you to create a process. Remote provisioning fails consistently and does not provide any useful information as to why it failed. K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it. Read full review As good as there email support is.. would like a live operator option Some updates are hard to understand when 5 versions of the same program exist Thats about it, PDQ deploy is the best out there Read full review Likelihood to Renew It is an easy and cost effective tool so it is an easy decision to renew.
Read full review Usability The interface is straight forward and guides you through the process there. PDQ keeps track of the when new updates are made available writes the scripts and all l you need to do is push the button. (Mr George Jetson) Now with the download done you just sit back worry free and watch the software install in 1% of the time it would take to take care of the PC manually.
Read full review Support Rating The built-in help menus and general ease of use render whatever systems support there might be almost irrelevant. There is stability in the system's simplicity; if you're in the position to use such a product, you're your own best friend. Simple web searches more often than not turn up the solution to any little niggles, such as what silent install switches specific applications require (a remarkably wide choice of options exist). System updates are timely and unobtrusive, installing in no time at all. Maybe I've just been lucky; if so, long may it continue!
Read full review Alternatives Considered DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
Read full review This software was referred to us by an IT professional. Previously, we were installing the software with the help of remote desktop applications but it was very time consuming; it was wasting the user's time since he could not use his computer. After testing PDQ Deploy, we just never looked back.
Read full review Return on Investment Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue. The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset. We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price. Read full review Speed of deployment is very positive for new software setup, saving hours of testing and deployment locally Made patching for large computer estate very efficient, another positive for staff not having to spend hours of patching individual machines Works well for small team of IT's and again makes various repetitive tasks much easier Read full review ScreenShots