Khoros Care vs. Velaro Live Chat
Khoros Care vs. Velaro Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
Velaro Live Chat | N/A | Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communication tools (e.g. Vonage). This solution also includes a customer success program to assist customers from implementation through mastery of the more advanced features. | N/A |
Khoros Care | Velaro Live Chat | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | Velaro Live Chat | |
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Top Pros |
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Top Cons |
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Khoros Care | Velaro Live Chat | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | Velaro Live Chat | |
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Likelihood to Recommend | 7.7 (110 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | Velaro Live Chat | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Pros | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Cons | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Scalability | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
ScreenShots | Khoros Care Screenshots |