Kickserv vs. Microsoft Dynamics 365 Field Service (FieldOne)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kickserv
Score 9.3 out of 10
N/A
Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.
$79
per month
Microsoft Dynamics 365 Field Service (FieldOne)
Score 10.0 out of 10
N/A
Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).
$20
per month per user
Pricing
KickservMicrosoft Dynamics 365 Field Service (FieldOne)
Editions & Modules
Starter
$79
per month
Business
$159
per month
Premium
$239
per month
Solo
Free
Subsequent qualifying1 Dynamics 365 app
$20
per month per user
First Dynamics 365 app
$95
per month per user
Offerings
Pricing Offerings
KickservMicrosoft Dynamics 365 Field Service (FieldOne)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUser must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.
More Pricing Information
Community Pulse
KickservMicrosoft Dynamics 365 Field Service (FieldOne)
Top Pros
Top Cons
Best Alternatives
KickservMicrosoft Dynamics 365 Field Service (FieldOne)
Small Businesses
Method:CRM
Method:CRM
Score 9.2 out of 10
Method:CRM
Method:CRM
Score 9.2 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KickservMicrosoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend
10.0
(10 ratings)
10.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
KickservMicrosoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend
Kickserv
We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
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Microsoft
Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering.
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Pros
Kickserv
  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
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Microsoft
  • Optimized Resource Scheduling - both manual and automatic.
  • Field Service (Dynamics 365) mobile app for the field service agents
  • Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products
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Cons
Kickserv
  • Integration with email marketing
  • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
  • More ability to customize templates (like adding additional artwork, pictures)
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Microsoft
  • Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also.
  • Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for].
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Likelihood to Renew
Kickserv
It's perfect for our company. We rely on it. Tech support is great. We're very happy.
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Microsoft
No answers on this topic
Usability
Kickserv
It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
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Microsoft
No answers on this topic
Support Rating
Kickserv
Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
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Microsoft
No answers on this topic
Alternatives Considered
Kickserv
Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
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Microsoft
No answers on this topic
Return on Investment
Kickserv
  • We are essentially paper free. No paper work orders.
  • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
  • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
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Microsoft
  • ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service.
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