Likelihood to Recommend My company works with a client who offers a SaaS solution to the beauty sector. We had been using Salesforce for three years but needed a system with lead nurturing, workflow automation, and user-friendliness that Salesforce lacked without a hefty monthly price tag. We are taking use of LeadMaster's eMarketing, automation, and workflow management capabilities as well as the streamlined nature of the Professional Edition. We've been able to better regulate the sales process and boost our conversion rate as a result. We have been very pleased with LeadMaster's customer service and would suggest their product without reservation.
Read full review Salesmate gives us everything we need as a small business, with a clear interface, and can adapt to any business. If I was being ultra picky, I would perhaps suggest the ability to remove or hide certain modules not applicable to our niche, e.g., we are a B2C business, so the company module is not really useable for us, but this is not a negative by any means.
Read full review Pros It has business app Use the cloud based technology No integrations at all no communication gap Software customizations as per your business and working strong customer support Read full review For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items. Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports. Integration with other apps is good; I use QuickBooks and DocuSign. Customer service is very good. Read full review Cons Need to give all features/access to top level designations of the company. (title based access/feature) need to enhance more communication with team with real-time notifications. Need to improve in deep reporting metrics Read full review The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this. The dashboard button is pointless if it still makes you choose between legacy or classic. Read full review Likelihood to Renew Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Read full review Usability My ability to more effectively manage the workflow in our office has been greatly enhanced by LeadMaster. Each member of my team is aware of the students they are responsible for recruiting and the specific process that should be followed with each and every one of them. The system also enables us to practically eliminate the use of paper in our process, which helps to reduce the number of different types of office errors.
Read full review It's so easy, and the support is top notch and I love Salesmate. Seriously the best CRM on the market right now, which I was able to customize exactly the way I needed to, with their support with me every step of the way. I will be working with SalesMate for a long time if not forever.
Read full review Support Rating The reason to give this rating because of the following. 1. Assessing the efficiency of campaigns involving several agencies and points of contact 2. True close loop reporting 3. The capacity to manage a channel through the use of features for updating leads and pipelines. 4. Ensuring that no leads were lost and that they were always assigned to someone for follow-up, whether the lead originated through e-marketing, the filling out of a form on a website, or even a lead from a trade fair 5. Creating a seamless connection between marketing and lead generating
Read full review The support team at Salesmate is top-notch. They provide live chat support within the platform and answer typically in under a minute. They are always incredibly quick to respond to questions and provide insightful information. Getting started on the platform is easy as you always have support nearby.
Read full review Implementation Rating No - All very straightforward and simple.
Read full review Alternatives Considered My client has been using Salesforce for the past two years, but they were looking for a system that would provide lead nurturing, workflow automation, and overall ease of use – functionality that was just not available within Salesforce without incurring a large, monthly fee. I'm using one of my clients who has been using Salesforce for the past two years. Because of LeadMaster's user-friendliness, robust automation and workflow management, and eMarketing capabilities, we have decided to employ the Professional Edition. As a result, we are able to better regulate the sales process and achieve a higher closure rate.
Read full review Very similar in overall layout and user experience...but the features blow these others out of the water. Where alternative solutions had features either lacking or as an upgrade (ie having to spend an extra $10-$30/month/user) Salesmate has these features out-of-the-box
Read full review Return on Investment To mange the vendor/customer as per services or requirement helps to improve service wise business reporting helps to know the service wise sale a bit communication lag between team that create a delay in closing deal. Read full review It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest. It does a whole load of outreach for me. It's seamless. I get a lot more responses from people in my pipeline - especially using SMS to follow up. Read full review ScreenShots