What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

YetiForce CRM

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Michael Brennan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
YetiForce CRM
8.6
Customer data management / contact management
LexisNexis InterAction
8.0
YetiForce CRM
9.0
Workflow management
LexisNexis InterAction
3.0
YetiForce CRM
9.0
Territory management
LexisNexis InterAction
3.0
YetiForce CRM
9.0
Opportunity management
LexisNexis InterAction
5.0
YetiForce CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
YetiForce CRM
8.0
Interaction tracking
LexisNexis InterAction
3.0
YetiForce CRM
8.0
Channel / partner relationship management
LexisNexis InterAction
6.0
YetiForce CRM
Contract management
LexisNexis InterAction
YetiForce CRM
9.0
Quote & order management
LexisNexis InterAction
YetiForce CRM
8.0

Customer Service & Support

LexisNexis InterAction
8.7
YetiForce CRM
8.0
Case management
LexisNexis InterAction
8.0
YetiForce CRM
8.0
Call center management
LexisNexis InterAction
9.0
YetiForce CRM
8.0
Help desk management
LexisNexis InterAction
9.0
YetiForce CRM
8.0

Marketing Automation

LexisNexis InterAction
8.0
YetiForce CRM
7.5
Lead management
LexisNexis InterAction
7.0
YetiForce CRM
8.0
Email marketing
LexisNexis InterAction
9.0
YetiForce CRM
7.0

CRM Project Management

LexisNexis InterAction
4.7
YetiForce CRM
8.0
Task management
LexisNexis InterAction
5.0
YetiForce CRM
9.0
Billing and invoicing management
LexisNexis InterAction
4.0
YetiForce CRM
7.0
Reporting
LexisNexis InterAction
5.0
YetiForce CRM
8.0

CRM Reporting & Analytics

LexisNexis InterAction
4.3
YetiForce CRM
7.7
Forecasting
LexisNexis InterAction
4.0
YetiForce CRM
8.0
Pipeline visualization
LexisNexis InterAction
4.0
YetiForce CRM
7.0
Customizable reports
LexisNexis InterAction
5.0
YetiForce CRM
8.0

Customization

LexisNexis InterAction
4.3
YetiForce CRM
9.0
Custom fields
LexisNexis InterAction
4.0
YetiForce CRM
10.0
Custom objects
LexisNexis InterAction
4.0
YetiForce CRM
10.0
Scripting environment
LexisNexis InterAction
4.0
YetiForce CRM
8.0
API for custom integration
LexisNexis InterAction
5.0
YetiForce CRM
8.0

Security

LexisNexis InterAction
8.0
YetiForce CRM
7.5
Single sign-on capability
LexisNexis InterAction
8.0
YetiForce CRM
7.0
Role-based user permissions
LexisNexis InterAction
8.0
YetiForce CRM
8.0

Social CRM

LexisNexis InterAction
4.5
YetiForce CRM
8.0
Social data
LexisNexis InterAction
4.0
YetiForce CRM
8.0
Social engagement
LexisNexis InterAction
5.0
YetiForce CRM

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
YetiForce CRM
Marketing automation
LexisNexis InterAction
5.0
YetiForce CRM
Compensation management
LexisNexis InterAction
5.0
YetiForce CRM

Platform

LexisNexis InterAction
5.0
YetiForce CRM
8.0
Mobile access
LexisNexis InterAction
5.0
YetiForce CRM
8.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

YetiForce CRM

  • Detailed customization
  • Stability and speed
  • Customer support
Michael Brennan | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

YetiForce CRM

  • Lack of documentation
  • No auto updates
  • Server requirements
Michael Brennan | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

YetiForce CRM

The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
Michael Brennan | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

YetiForce CRM

  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Michael Brennan | TrustRadius Reviewer

Screenshots

LexisNexis InterAction

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

YetiForce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
YetiForce CRM
9.0

Add comparison