Litmos vs. Qstream

When considering the positives and negatives, I think the positives outweigh the negatives. In particular, Litmos is well suited for organizations who are ready to outsource their employee training needs. It is also well suited for organizations with diverse employee groups. Litmos may be less appropriate for groups that are small enough to handle employee training in-house and don't need to expend resources from an outside vendor.

Qstream is great when used for reinforcement of training conducted. Especially when that training is detailed or complex, Qstream will help to embed key concepts and drive adoption while ensuring reps are interacting.

• Quite ample file storage.
• Panels and controls on various labor departments to correctly distribute the learning system.
• Creation of reports with the status of training development.
• Easily downloadable certificates when training is complete.
• Planning via calendar with the possibility of setting up the learning path.

• Gamification: gets reps involved in ways that keep it interesting while bringing in elements of competition.
• Mobile: ease of use and direct access to reps while on the move. The interface is intuitive and able to be interacted with in quick increments rather than lengthy elearning.
• Coaching: provides direct insights into who is coping and who is not so that enablement efforts can be focused.

• Support pages are much too complicated
• Support page needs to be designed for one product, not every product
• I would like a representative to whom I could ask simple questions without going thru support tickets
• They eliminated our own onboarding person to help understand the program when we purchased it so I have to research every question I have--a real time waster

• Reporting: we only had access to some of the reports so would have liked to see more detail and have the ability to create custom reports.
• Licensing: we accessed qstream via Growthplay so only had access to limited features. Would like to see this extended so that we could truly experience all of the qstream benefits.
• Content Creation: we were not able to create our own questions and streams but had to rely on the external team. Self-creation and self-directed streams would have been preferable.

For what we need in the very near future, Litmos does not offer us the required capability. Ideally, we are looking for an integrated LMS, coaching, mobile support and content creation platform. Litmos may have the LMS part covered but there are other platforms that do this better along with providing an integrated all-in-one service or at the very least support API integration with other vendors to meet our requirements.

Qstream is good in terms of gamification and driving adoption. However we are looking for a platform that supports content creation, ILT training as well as gamification. Qstream would meet only one of those criteria. We may still use them again if we are unable to find a compete platform in future

I truly know the system better than anyone else in this company - I know what this system can and cannot do. It shapes the lives of people in this organization on so many levels. even Executives use it - that says a lot.

Qstream was easy for us to use and gain insights from. Feedback from sales leaders and reps was generally positive. Having greater flexibility about creating custom reports and streams would have increased the rating

We rarely have issues with down time. Obviously, the user's browser, etc. can come into play. But, overall, this is what I would call stable software. And, it has the advantage of being accessed over the internet so learners can access from home if they want.

They still have a way to go with their reporting. But, they have been working on this and they continue to improve.

Aside from reporting, I would say that SAP Litmos performs very well. I rarely have any issues at all - even given the things I normally have open on my computer!

The knowledgebase is very generic, so beyond some basic, "this is how you use Litmos", I am not super impressed with the self-service options for troubleshooting issues or finding best practices from peers. Getting a response from specialists also takes a great deal of effort. The initial ticket is almost never where my answer comes from, so I have to wait on the escalation to take place, and usually that goes to an account specialist. Once I get that, there is usually a back and forth before we agree on what the issue is. Service is always courteous, but not efficient. I am never sure where my ticket stands with regard to escalation/processing, so I have to inquire. Service tickets and service are not a clean process right now, at least not for me. Nothing like it was during our implementation.

We have done two implementations. The first wasn't completed by me, but the second was. I had to do a lot of data migration across from the first system into the new instance. This was really time-consuming, and it would have been great to have had an option for someone else to have completed this for us. Learning about the tool has also been up to us, and whilst the content was good, it was also high level and broad, and then getting into the specifics of our setup was really just left to us to complete on our own and have a go. We got there, but probably could have been faster with some additional support from a consultant.

Adding in D2L and clarifying Articulate's RISE LMS platform I would say that Docebo had the best platform in terms of it's UI and some of the features it offered. But overall, SAP Litmos won in terms of administrator capabilities and ease of use.

Qstream was selected by default because it was offered by Growthplay as their preferred gamification and adoption tool. We have subsequently looked at acquiring Qstream for other initiatives and are in the process of evaluating options

We've had no issues, really, and have gone through more than one acquisition while using the product. It is definitely scalable.

• We have seen a tremendous increase in adoption rates from our previous LMS system, from approximately 5-10% viewership on newly-released content to consistently around 90%!
• Automated reporting to go out to managers we suspect had a significant impact on compliance.
• From our previous LMS system, our users report better mobile access and easier navigation.

• Reps have adopted our new sales methodology quicker and with more rigour meaning we are more successful in the field.
• We’ve been able to create scale to drive adoption. Without technologies like Qstream, we would never be able to meet our enablement and growth targets.
• More reps talking a consistent message means our customer experience has improved at the sales front. This allows us to differentiate versus the competition and ensures we win more often.