Item: Litmos
Rating: 10
Author: Megan Reiplinger

Use Cases and Deployment Scope

I joined TAIT to lead an enhanced focus on customer training efforts. I made the decision to purchase Litmos to be our customer-facing LMS platform, as TAIT didn't previously have either an external or internal LMS solution. Litmos serves three distinct purposes for us:

Housing our growing library of home-grown training content
Managing the sale and registration process for seats in our in-person classroom training sessions
Content development of online curriculum, via the Litmos Content Author Tool

Litmos allows a very small Training team of 4 people to develop and house content, and manage instructor-led training for around 200 active learners per month globally.

Pros and Cons

The Content Author Tool is AMAZING. Team members with no formal learning and development training or background have been able to successfully build interactive and engaging eLearning courses without the need for an outside application (or a separate expensive license fee).
It is a very user-friendly LMS platform. The learning curve for users, and for administrators and/or eLearning developers/designers is low, in comparison to many other platforms.
There are so many valuable integrations within Litmos, from Shopify to Box to Zoom, and more. It allows us to leverage many of the applications our business already uses to develop and deliver training content.

I generally feel that any challenges I experience are due to the vast flexibility the platform has. My gut tells me that my minor issues are actually a result of certain functionality needing to be there to meet the needs of other customers, and it's not Litmos' fault that my specific workflow doesn't fit exactly into their functionality. It's a matter of me determining how I can update my workflow to fit the feature set.

Return on Investment

Increased customer engagement
Improved efficiency, due to automated payment/registration processes

Alternatives Considered

Cornerstone OnDemand

Cornerstone OnDemand doesn't even come close. It's clunky, difficult to use, and old school in comparison to Litmos.

Key Insights

Do you think Litmos delivers good value for the price?

Yes

Are you happy with Litmos's feature set?

Yes

Did Litmos live up to sales and marketing promises?

Yes

Did implementation of Litmos go as expected?

Yes

Would you buy Litmos again?

Yes

Usability

So user-friendly!

Implementation Rating

VERY easy.

Other Software Used

Slack, Toggl, Zendesk Support Suite

Likelihood to Recommend

I am currently using Litmos for customer training, but have also used Litmos with a previous organization to manage internal training. It's so diverse and multi-functional, it is well-suited for both purposes. And it's by far the most user-friendly LMS platform I have ever worked with in my 15 years in corporate Learning & Development. Simple to stand up, fairly easy to administer, with a number of options available to organize data, users, and coursework to best fit your business needs. If you are managing the challenges that come with a lean and mean L&D team, this is absolutely the best platform in the market. The ease of administration combined with the Content Author Tool allows someone with very little LMS or online content development background to successfully create, house and deliver online training to practically any number of learners. The Content Author Tool is, in my mind, likely what truly sets Litmos apart from its competitors. To be able to create engaging and interactive online content without the need for a third-party authoring tool license or training is a game changer.

Litmos is at the head of the class of LMS platforms

Overall Satisfaction with Litmos