HelpDesk vs. ServiceNow IT Service Management
HelpDesk vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpDesk | N/A | From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.… | $19 per agent/month | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
HelpDesk | ServiceNow IT Service Management | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
HelpDesk | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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HelpDesk | ServiceNow IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpDesk | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
HelpDesk | ServiceNow IT Service Management | |
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Likelihood to Recommend | LiveChat No answers on this topic | ServiceNow |
Pros | LiveChat No answers on this topic | ServiceNow |
Cons | LiveChat No answers on this topic | ServiceNow |
Likelihood to Renew | LiveChat No answers on this topic | ServiceNow |
Usability | LiveChat No answers on this topic | ServiceNow |
Reliability and Availability | LiveChat No answers on this topic | ServiceNow |
Performance | LiveChat No answers on this topic | ServiceNow |
Support Rating | LiveChat No answers on this topic | ServiceNow |
Online Training | LiveChat No answers on this topic | ServiceNow |
Implementation Rating | LiveChat No answers on this topic | ServiceNow |
Alternatives Considered | LiveChat No answers on this topic | ServiceNow |
Scalability | LiveChat No answers on this topic | ServiceNow |
Return on Investment | LiveChat No answers on this topic | ServiceNow |
ScreenShots | HelpDesk Screenshots |