What users are saying about
39 Ratings
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Score 7.3 out of 100
51 Ratings
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Score 7 out of 100

Likelihood to Recommend

Logi Analytics

Well Suited - It's very easy for a non-developer to make clear/easily understood important data displaysGreat options for displaying data, UI provides great assistance helping you determine what chart, graph etc., to utilize for peak output.Saves tons of developer hours by allowing non-developers to be able to create and design things.Less Suited - It's not a big fan of displaying 1000 page PDFs but with adequate setup and drill downs, you can turn that huge PDF into 2 pages of what you actually need.
Dallas McVeay | TrustRadius Reviewer

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Logi Analytics
7.4
NICE Nexidia Analytics
Pixel Perfect reports
Logi Analytics
5.0
NICE Nexidia Analytics
Customizable dashboards
Logi Analytics
9.1
NICE Nexidia Analytics
Report Formatting Templates
Logi Analytics
8.1
NICE Nexidia Analytics

Ad-hoc Reporting

Logi Analytics
6.5
NICE Nexidia Analytics
Drill-down analysis
Logi Analytics
8.7
NICE Nexidia Analytics
Formatting capabilities
Logi Analytics
8.2
NICE Nexidia Analytics
Integration with R or other statistical packages
Logi Analytics
1.0
NICE Nexidia Analytics
Report sharing and collaboration
Logi Analytics
8.0
NICE Nexidia Analytics

Report Output and Scheduling

Logi Analytics
9.0
NICE Nexidia Analytics
Publish to Web
Logi Analytics
9.0
NICE Nexidia Analytics
Publish to PDF
Logi Analytics
8.9
NICE Nexidia Analytics
Report Delivery Scheduling
Logi Analytics
9.1
NICE Nexidia Analytics

Data Discovery and Visualization

Logi Analytics
6.6
NICE Nexidia Analytics
Pre-built visualization formats (heatmaps, scatter plots etc.)
Logi Analytics
8.1
NICE Nexidia Analytics
Location Analytics / Geographic Visualization
Logi Analytics
7.2
NICE Nexidia Analytics
Predictive Analytics
Logi Analytics
4.7
NICE Nexidia Analytics

Access Control and Security

Logi Analytics
8.3
NICE Nexidia Analytics
Multi-User Support (named login)
Logi Analytics
8.5
NICE Nexidia Analytics
Role-Based Security Model
Logi Analytics
8.5
NICE Nexidia Analytics
Multiple Access Permission Levels (Create, Read, Delete)
Logi Analytics
8.0
NICE Nexidia Analytics

Mobile Capabilities

Logi Analytics
8.0
NICE Nexidia Analytics
Responsive Design for Web Access
Logi Analytics
7.8
NICE Nexidia Analytics
Dashboard / Report / Visualization Interactivity on Mobile
Logi Analytics
8.1
NICE Nexidia Analytics

Application Program Interfaces (APIs) / Embedding

Logi Analytics
7.5
NICE Nexidia Analytics
REST API
Logi Analytics
7.3
NICE Nexidia Analytics
Javascript API
Logi Analytics
7.3
NICE Nexidia Analytics
iFrames
Logi Analytics
7.5
NICE Nexidia Analytics
Themeable User Interface (UI)
Logi Analytics
7.9
NICE Nexidia Analytics

Pros

Logi Analytics

  • The ability to easily integrate data across multiple data platforms
  • The product is easy to implement and learn
  • The elemental design allows for recycling of concepts and features across various reports and output
  • The security was easy to implement into our existing environment
  • The number of options available for data manipulation and presentation, including Scheduling and Caching data, makes it easy to solve any problem or create content for any request
  • Logi's Support Portal staff are absolutely top notch. They are responsive and knowledgeable. Due to the elemental design (see above), it is easy to communicate concepts to and from Logi Support via code samples and/or sample applications. The sample applications which we have received from Logi Support have formed some of the core concepts of our Logi Developer training!
Johnny Stevens | TrustRadius Reviewer

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

Cons

Logi Analytics

  • Logi Studio is currently only available on Windows. I understand the backend is ASP.net but it would be nice to have more flexibility in this given their software can also be java-based (we run their software on a Linux server using java).
  • Logi Info keeps all files as XML, which is fine and actually helps in terms of scripting report creation. The issue is that the majority of settings can only live on a server instead of a database. They do allow reports to now live in a database, but other aspects (such as users saving bookmarks and reports) cannot be and are all saved directly on the server.
Anonymous | TrustRadius Reviewer

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

Likelihood to Renew

Logi Analytics

Logi Analytics 8.0
Based on 1 answer
Logi Analytics is a great solution if you need just the user interface. However there are other tools stronger at the overall data flow which include a user interface as part of their product.
Michael Spino | TrustRadius Reviewer

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

Usability

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

Reliability and Availability

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

Performance

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

Support Rating

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

In-Person Training

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

Online Training

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

Implementation Rating

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

Alternatives Considered

Logi Analytics

It can be embedded on top of a website for direct analysis. I feel this is a way faster and a better solution. This is like an integrated solution. That's why the firm selected Logi Analytics for quick insights on customer behavior and data.
Anonymous | TrustRadius Reviewer

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

Scalability

Logi Analytics

No score
No answers yet
No answers on this topic

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

Return on Investment

Logi Analytics

  • Our Chief Operations Officer has commented several times about how important LOGI has been in identifying opportunities for us to work on, and key areas to focus on to improve revenue generation
  • We have used LOGI to automate work processes that used to be paper-based.
  • We've filled in holes in work processes, and freed up work hours allowing people to focus on more important daily tasks.
Steve Baker | TrustRadius Reviewer

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Logi Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Logi Analytics
7.3
NICE Nexidia Analytics
9.2

Likelihood to Renew

Logi Analytics
8.0
NICE Nexidia Analytics
9.1

Usability

Logi Analytics
NICE Nexidia Analytics
8.2

Reliability and Availability

Logi Analytics
NICE Nexidia Analytics
9.1

Performance

Logi Analytics
NICE Nexidia Analytics
7.3

Support Rating

Logi Analytics
NICE Nexidia Analytics
9.1

In-Person Training

Logi Analytics
NICE Nexidia Analytics
9.1

Online Training

Logi Analytics
NICE Nexidia Analytics
9.1

Implementation Rating

Logi Analytics
NICE Nexidia Analytics
9.1

Scalability

Logi Analytics
NICE Nexidia Analytics
9.1

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