What users are saying about
39 Ratings
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Score 7.3 out of 100
7 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Logi Analytics

Well Suited - It's very easy for a non-developer to make clear/easily understood important data displaysGreat options for displaying data, UI provides great assistance helping you determine what chart, graph etc., to utilize for peak output.Saves tons of developer hours by allowing non-developers to be able to create and design things.Less Suited - It's not a big fan of displaying 1000 page PDFs but with adequate setup and drill downs, you can turn that huge PDF into 2 pages of what you actually need.
Dallas McVeay | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Logi Analytics
7.4
Zendesk Explore
7.9
Pixel Perfect reports
Logi Analytics
5.0
Zendesk Explore
Customizable dashboards
Logi Analytics
9.1
Zendesk Explore
8.9
Report Formatting Templates
Logi Analytics
8.1
Zendesk Explore
7.0

Ad-hoc Reporting

Logi Analytics
6.5
Zendesk Explore
8.3
Drill-down analysis
Logi Analytics
8.7
Zendesk Explore
8.6
Formatting capabilities
Logi Analytics
8.2
Zendesk Explore
7.5
Integration with R or other statistical packages
Logi Analytics
1.0
Zendesk Explore
9.0
Report sharing and collaboration
Logi Analytics
8.0
Zendesk Explore
8.1

Report Output and Scheduling

Logi Analytics
9.0
Zendesk Explore
6.3
Publish to Web
Logi Analytics
9.0
Zendesk Explore
7.2
Publish to PDF
Logi Analytics
8.9
Zendesk Explore
7.2
Report Delivery Scheduling
Logi Analytics
9.1
Zendesk Explore
7.0
Report Versioning
Logi Analytics
Zendesk Explore
4.0

Data Discovery and Visualization

Logi Analytics
6.7
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Logi Analytics
8.1
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Logi Analytics
7.2
Zendesk Explore
10.0
Predictive Analytics
Logi Analytics
4.7
Zendesk Explore

Access Control and Security

Logi Analytics
8.3
Zendesk Explore
9.3
Multi-User Support (named login)
Logi Analytics
8.5
Zendesk Explore
10.0
Role-Based Security Model
Logi Analytics
8.5
Zendesk Explore
9.2
Multiple Access Permission Levels (Create, Read, Delete)
Logi Analytics
8.0
Zendesk Explore
9.0
Single Sign-On (SSO)
Logi Analytics
Zendesk Explore
9.0

Mobile Capabilities

Logi Analytics
8.0
Zendesk Explore
8.0
Responsive Design for Web Access
Logi Analytics
7.8
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
Logi Analytics
8.1
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

Logi Analytics
7.5
Zendesk Explore
REST API
Logi Analytics
7.3
Zendesk Explore
Javascript API
Logi Analytics
7.3
Zendesk Explore
iFrames
Logi Analytics
7.5
Zendesk Explore
Themeable User Interface (UI)
Logi Analytics
7.9
Zendesk Explore

Pros

Logi Analytics

  • The ability to easily integrate data across multiple data platforms
  • The product is easy to implement and learn
  • The elemental design allows for recycling of concepts and features across various reports and output
  • The security was easy to implement into our existing environment
  • The number of options available for data manipulation and presentation, including Scheduling and Caching data, makes it easy to solve any problem or create content for any request
  • Logi's Support Portal staff are absolutely top notch. They are responsive and knowledgeable. Due to the elemental design (see above), it is easy to communicate concepts to and from Logi Support via code samples and/or sample applications. The sample applications which we have received from Logi Support have formed some of the core concepts of our Logi Developer training!
Johnny Stevens | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Logi Analytics

  • Logi Studio is currently only available on Windows. I understand the backend is ASP.net but it would be nice to have more flexibility in this given their software can also be java-based (we run their software on a Linux server using java).
  • Logi Info keeps all files as XML, which is fine and actually helps in terms of scripting report creation. The issue is that the majority of settings can only live on a server instead of a database. They do allow reports to now live in a database, but other aspects (such as users saving bookmarks and reports) cannot be and are all saved directly on the server.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Likelihood to Renew

Logi Analytics

Logi Analytics 8.0
Based on 1 answer
Logi Analytics is a great solution if you need just the user interface. However there are other tools stronger at the overall data flow which include a user interface as part of their product.
Michael Spino | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

Logi Analytics

It can be embedded on top of a website for direct analysis. I feel this is a way faster and a better solution. This is like an integrated solution. That's why the firm selected Logi Analytics for quick insights on customer behavior and data.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

Logi Analytics

  • Our Chief Operations Officer has commented several times about how important LOGI has been in identifying opportunities for us to work on, and key areas to focus on to improve revenue generation
  • We have used LOGI to automate work processes that used to be paper-based.
  • We've filled in holes in work processes, and freed up work hours allowing people to focus on more important daily tasks.
Steve Baker | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Screenshots

Pricing Details

Logi Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Logi Analytics
7.3
Zendesk Explore
8.1

Likelihood to Renew

Logi Analytics
8.0
Zendesk Explore

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