Likelihood to Recommend LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review I often get asked, why not the "free" stuff (VirtualBox), and/or why not VMWare. VirtualBox, etc. are not as performant for interactive usage. I think they are fine for small applications, perhaps some enterprise app usage, but for developers, it's not good enough. VMWare has become too enterprisey and lacks some of the user-friendly stuff that Parallels focuses on. Ultimately, for developer types running OSes for deep tasks, Parallels is unrivaled.
Read full review Pros Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast. Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes. Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease. Read full review File Transfer - You can easily transfer files between Parallels virtualized desktops and the host desktop either through Copy and Paste functionality, or Drag and Drop. You can also configure shared folders. Switch Between Virtual and Host Desktop - You can configure swipe gestures on a MacBook Pro to be able to switch between the virtualized and host desktop. You can also launch apps from the OS X Taskbar. Performance - Apps in Parallels run quite smoothly on my 2015 MacBook Pro, as of 2020. Considering they are running on a 5-year-old computer, I give Parallels top marks for performance. Read full review Cons Slow customer service - we know more about their product than whoever we talk to whenever we call in It does not always keep the settings during session unless we disconnect and reconnect with the new settings. Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity. Read full review The ability to do snapshots, backups, and other types of branching for VMs is a little confusing and takes a bit to get used to The Parallels tools frequently pop up windows advertising functionality, while this is helpful at times it can also happen when you are doing a presentation or typing in a password. Careful using the VMs on a shared cloud drive such as Dropbox or OneDrive, there are hundreds and sometimes thousands of files which are updated when running a VM and this can clog up your Dropbox or OneDrive sync for minutes to hours even on a 2gb connection. Read full review Likelihood to Renew It works great
Read full review Users are familiar with the application which will keep us going for a little while. However since we are seeing a decline for a need for the software, I wouldn't be surprised to find that this answer changes dramatically in the near future. We would probably keep it to some extent, but we would probably reduce our licensing count.
Read full review Usability Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
Read full review It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
Read full review Reliability and Availability Always there as long as there is an internet connection
Read full review Performance It loads quickly,
Read full review Support Rating My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Read full review So, this rating is a little skewed toward older behavior from Parallels, as I haven't had to contact them recently. However, in an older version of Parallels, an "update" included pop-ups urging users to upgrade to the latest version, implying that their current version wouldn't work for the latest MacOS. I found it very frustrating to be getting ads for a new version of the software in a version I had already paid for. I contacted support about this and got a generic, uncaring response. It was pretty disappointing.
Read full review Implementation Rating Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Read full review The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.
Read full review Alternatives Considered ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Read full review Main two features that made the balance decission go to the Parallels Desktop were the possibility to pause the Windows partition easily (allowing to consume less resources in Mac and save battery) and the other one is the user interface feature called "Coherence" with allows you to show the Windows application windows as if they were native to the
macOS , allowing for a better user experience.
Read full review Scalability The view is a little blurry. The resolution could be better
Read full review Return on Investment Save time Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems Read full review Avoid extra costs: majority of users have a Mac, so if they needed to dod something that is Windows related, it will require to users have an extra computer to do that tasks, and this have a lot of costs Developers have more concerns how websites behaves on Windows only browsers, which increased the satisfaction of users Read full review ScreenShots