What users are saying about
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Top Rated
241 Ratings

LogMeIn Rescue

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Top Rated
241 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

NoMachine Enterprise Desktop

If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.
Takao Sakaguchi | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
NoMachine Enterprise Desktop
8.0
Screen sharing
LogMeIn Rescue
9.6
NoMachine Enterprise Desktop
8.0
File transfer
LogMeIn Rescue
8.6
NoMachine Enterprise Desktop
Instant message
LogMeIn Rescue
8.3
NoMachine Enterprise Desktop
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
NoMachine Enterprise Desktop
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
NoMachine Enterprise Desktop
Over-the-Internet remote session
LogMeIn Rescue
9.1
NoMachine Enterprise Desktop
8.0
Initiate remote control from mobile
LogMeIn Rescue
7.7
NoMachine Enterprise Desktop
Remote management of servers & workstations
LogMeIn Rescue
8.9
NoMachine Enterprise Desktop
8.0
Remote Active Directory® management
LogMeIn Rescue
8.1
NoMachine Enterprise Desktop
8.0
Centralized management dashboard
LogMeIn Rescue
8.0
NoMachine Enterprise Desktop
Session record
LogMeIn Rescue
8.8
NoMachine Enterprise Desktop
Annotations
LogMeIn Rescue
8.5
NoMachine Enterprise Desktop
Monitoring and Alerts
LogMeIn Rescue
7.4
NoMachine Enterprise Desktop
8.0
Multi-platform remote control
LogMeIn Rescue
8.9
NoMachine Enterprise Desktop
8.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

NoMachine Enterprise Desktop

  • Secure connection
  • Fast response over internet
  • Really look like you are sitting in front of the machine you are connecting.
Takao Sakaguchi | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

NoMachine Enterprise Desktop

  • Keyboard mapping between client and host is often screwed up.
  • Cut and paste between client and host is not convenient
  • Would be nice if there was a function of simple file transfer between client and host
Takao Sakaguchi | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

NoMachine Enterprise Desktop

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

NoMachine Enterprise Desktop

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

NoMachine Enterprise Desktop

NoMachine Enterprise Desktop 5.0
Based on 1 answer
I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good
Takao Sakaguchi | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

NoMachine Enterprise Desktop

Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.
Takao Sakaguchi | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

NoMachine Enterprise Desktop

  • It makes the access to server much easier and convenient
  • Connection is very stable, which makes works very efficient
  • I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
  • No negative impact
Takao Sakaguchi | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NoMachine Enterprise Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
NoMachine Enterprise Desktop
8.0

Likelihood to Renew

LogMeIn Rescue
8.9
NoMachine Enterprise Desktop

Usability

LogMeIn Rescue
8.7
NoMachine Enterprise Desktop

Reliability and Availability

LogMeIn Rescue
9.1
NoMachine Enterprise Desktop

Performance

LogMeIn Rescue
9.1
NoMachine Enterprise Desktop

Support Rating

LogMeIn Rescue
7.8
NoMachine Enterprise Desktop
5.0

Implementation Rating

LogMeIn Rescue
6.4
NoMachine Enterprise Desktop

Scalability

LogMeIn Rescue
9.1
NoMachine Enterprise Desktop

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