Good product with potential to be great!!
Updated June 19, 2019

Good product with potential to be great!!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
  • The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
  • The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
  • You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
  • You can get the remote system configuration information without invoking the command window on their side.
  • The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
  • Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
  • In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
  • Good level of access to remote systems
  • Some customers still don't trust LogMeIn completely and hence it cannot be used
  • Cannot schedule the meetings which is a bit annoying.
Skype has very poor connection quality and lags a lot.
Zoom does not provides automatic reconnection after a reboot.
Both the products do not allow to switch between monitors.
TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be installed on both the systems to use it.
Situations where you need to reconnect with the remote system after a remote reboot, LogMeIn Rescue is very helpful. It helps both the parties by not tying up another computer through which you will have to otherwise do the remote control. LogMeIn Rescue becomes inconvenient when it cannot be scheduled for a future meeting and send reminders to both parties. Currently, we have to resort to other reminder systems or call to connect.

Rescue Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control