Likelihood to Recommend
Any communication that needs to be executed can be done via Loom. Loom simplifies communication by providing video and audio inputs, which minimizes the amount of time it takes to communicate something and reduces any potential misunderstandings for us. We use Loom quite extensively in our day to day operations - 1. We have Software for which bugs, feature explanations, and design walkthroughs for our internal team are communicated through Loom videos. 2. We also service clients' development requirements, for which we use Loom to communicate development feedback and bugs using Loom. 3. We also teach the service clients how to use certain tools/elements online, which we use Loom to document. 4. We have recently started using Loom for product walk-throughs as well.
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Soapbox is excellent for meeting management - it helps propose an agenda and questions to kick off one on ones. This is very helpful for managers who need a little nudge when asking the right questions to move the meeting forward. This is where the Soapbox structure serves well. If you need more complex software to handle custom processes, you may need to look elsewhere.
Read full review Pros They're constantly improving the app, adding features and fixing bugs. The agility to go from screen recording to share is insane. It's free for the basic version and very affordable for the premium. They've got great foldering system that lets us create shareable folders for client videos, team videos, and more. Read full review Beautiful user interface -- an absolute delight to use. Editing options are easy and useful options within the web-app editor. Read full review Cons The video trim feature has improved a lot recently, but it's still not perfect. Sometimes when I trim a video clip, it distorts other parts of the video. It would be nice if they had a referral/affiliate program. I would get all my friends to sign up! Read full review Lacks ability to give surveys Lacks robust features Read full review Usability
It's dirt easy for the one thing it does exceptionally well. If you think, "hmmm, I should make a quick screen capture of this thing on screen, you can start recording in seconds with almost no additional effort." Once you're done, the recording is automatically uploaded to your account site, and automatically creates a URL you can copy and share with your target audience. From IDEA to EXECUTION to DISTRIBUTION is literally seconds.
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Loom is one of my favorite solutions and I've been a raving fan since they first launched. The value of quickly sharing videos in seconds is amazing. Our customers love it so much that they have even downloaded the Loom Chrome extension for their own use with their clients! It's so simple, and nothing else compares or competes.
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I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.
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We haven't had the chance to reach out to Wistia about Soapbox support, but I know Wistia (as a brand) is epic on all fronts -- sales, marketing & support. So if I had the need to reach out, I'm sure I'd get a reply in a prompt and satisfactory manner.
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I selected Loom because of product superiority and intuitiveness. Loom has high quality videos compared to others, the Freemium tier is very exciting in Loom. Loom is a multipurpose tool that comes to our help in many areas- whereas other tools are more focused on a specific vertical like sales/ marketing/ learning.
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Where Zoom and
focus on the meeting itself, Soapbox goes more in-depth and gives the structure that a lot of managers are looking for. In my case, it was the question prompts, shared meeting notes, and meeting feedback that provided the most value. Seeing changes to agenda and notes in real-time is also very helpful.
Read full review Return on Investment Loom has saved us a lot of time because we can record videos for our customers instead of walking them through something one-on-one. Loom has helped us have better tools for our customers who often request video trainings. Loom has helped us easily communicate with each other as a team about how new software works, how to replicate bugs we see, and other messages that work best with visuals. Read full review It's reducing friction when explaining complex topics to leads & customers. We've had more memorable emails for leads, as they see a custom video is recorded for them. Read full review ScreenShots