BHN Rewards vs. LoyaltyLion

I think Rybbon is a very good choice for a UX or Market research team. It's generally easy to use, easy to send gifts to almost any country, and their customer support is great. The only real weakness is in the reporting and dashboard. You'll have to do pretty much all of it in Excel. So unless that's very important to you, I can't really think of a better option than Rybbon.

Incentivized

If you have a Shopify website for your business, LoyaltyLion is a no-brainer due to its seamless integration which means it will fit like a glove into your CRM strategy. However, for any other backend e-commerce website, you need to look elsewhere since integration is not possible especially if you are looking at a retail strategy too where your POS system needs to be integrated into your website.

Incentivized

• Rybbon makes it easy to offer gift cards for survey responses
• Rybbon's integration with survey platforms like Qualtrics are a major plus
• Gift cards can be international, very important for any global company

Incentivized

• In my opinion, it ties you into long contracts to suit their own needs
• In my opinion, provides basic customer support to save them money

Incentivized

• The main dashboard is not very useful for tracking your activity and spending
• Website didn't seem super reliable. Would see downtime occasionally.
• You can export reports to Excel but better built in reporting would be nice

Incentivized

• Integration only with shopify
• UI could be better

Incentivized

Both are good products, I honestly have no complaints with either of them. Rybbon's integration with Qualtrics is a definite plus.

Incentivized

In my opinion, Smile eats LoyaltyLion for breakfast, it was not on BigCommerce however so in my opinion could not use it

Incentivized

• Using the paid plan where you pre-pay fees up front definitely saved us money in the long run
• It's a lot quicker and more manageable than using PayPal or Amazon gift cards
• Their support team has probably also saved us time by helping recipients who have trouble redeeming cards instead of us having to do it

Incentivized

• It has improved my sales considerably since customers are more willing to buy from me instead of marketplaces
• We have seen a higher returning customer rate since using Loyalty points.

Incentivized