What users are saying about
7 Ratings
30 Ratings
7 Ratings
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Score 1 out of 100
30 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Lua

I wouldn't recommend Lua because they were recently acquired by another company and will be shutting down. It was unfortunate that we were only given 2 months notice right after signing up for another 1-year term.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno | TrustRadius Reviewer

Feature Rating Comparison

Communication

Lua
7.0
Mitel MiCollab
6.0
Chat
Lua
7.0
Mitel MiCollab
7.3
Notifications
Lua
7.0
Mitel MiCollab
7.8
Discussions
Lua
Mitel MiCollab
6.5
Surveys
Lua
Mitel MiCollab
10.0
Internal knowledgebase
Lua
Mitel MiCollab
4.6
Integrates with GoToMeeting
Lua
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
Lua
Mitel MiCollab
4.0
Integrates with Outlook
Lua
Mitel MiCollab
7.0

Project Management

Lua
Mitel MiCollab
7.3
Task Management
Lua
Mitel MiCollab
5.6
Gantt Charts
Lua
Mitel MiCollab
8.0
Scheduling
Lua
Mitel MiCollab
6.2
Workflow Automation
Lua
Mitel MiCollab
9.0
Mobile Access
Lua
Mitel MiCollab
6.6
Search
Lua
Mitel MiCollab
9.5
Visual planning tools
Lua
Mitel MiCollab
6.4

File Sharing & Management

Lua
Mitel MiCollab
6.5
Video files
Lua
Mitel MiCollab
7.2
Audio files
Lua
Mitel MiCollab
6.5
Document collaboration
Lua
Mitel MiCollab
5.6
Access control
Lua
Mitel MiCollab
6.5
Advanced security features
Lua
Mitel MiCollab
6.5
Integrates with Google Drive
Lua
Mitel MiCollab
8.0
Device sync
Lua
Mitel MiCollab
5.0

Pros

Lua

  • It is easy to communicate in real-time.
  • Easy to set up different groups.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Cons

Lua

  • The application for iPad is not optimized.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis | TrustRadius Reviewer

Support Rating

Lua

Lua 5.0
Based on 1 answer
They are closing operations, so there's no support to rate
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab 7.0
Based on 3 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Lua

We chose Lua because of their price point and feature set compared to other tools.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen | TrustRadius Reviewer

Return on Investment

Lua

  • It has been great for communication and broadcasts, its a shame that they are closing down.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Heather Keene | TrustRadius Reviewer

Screenshots

Pricing Details

Lua

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$2,500

Lua Editions & Modules

Edition
Lua1
  1. Per User per Month
Additional Pricing Details

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Lua
1.0
Mitel MiCollab
6.3

Support Rating

Lua
5.0
Mitel MiCollab
7.0

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