TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Luma

    Score10 out of 10
    N/AServiceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A

    Sembly.AI

    Score9 out of 10
    N/ASembly (formerly Powow) is a SaaS platform from the company of the same name in New York City, that helps to make meetings more effective by using proprietary AI algorithms to transcribe and analyze meetings, transforming them into actionable insights.

    $0

    per month per user

    Pricing
    LumaSembly.AI
    Editions & Modules
    No answers on this topic
    Sembly Personal
    $0
    per month per user
    Sembly Professional
    $10
    per month per user
    Sembly Team
    $20
    per month per user
    Offerings
    Pricing Offerings
    LumaSembly.AI
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Additional per meeting hour costs.
    More Pricing Information
    Community Pulse
    LumaSembly.AI
    Considered Both Products
    Serviceaide
    No answer on this topic
    Powow AI
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Best Alternatives
    LumaSembly.AI
    Small Businesses
    Fin
    Score8.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Sprinklr Service
    Score7.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LumaSembly.AI
    Likelihood to Recommend
    8.5
    (5 ratings)
    9.0
    (1 ratings)
    User Testimonials
    LumaSembly.AI
    Likelihood to Recommend
    Serviceaide
    I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
    Incentivized
    Read full review
    Powow AI
    Powow is well suited for meetings, multi-meetings, and having everyone in the team involved. It simplifies the process of decision-making and any process within our business that needs multiple people working at the same time. It allows people to focus on the meeting instead of taking notes as Powow uses audio transcription to create summaries about everything said. It also allows getting relevant insights and analytics that are really helpful for the business. In my own case, being a fashion and design store requires hand on meetings and work that can't be done thru the internet. Also, for very important meetings or information, you can't really rely on the transcripts as they are not perfect. Even though Powow is relatively new, it has mainly positive aspects.
    Incentivized
    Read full review
    Pros
    Serviceaide
    • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
    • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
    • The best part is effective and satisfactory support given by he service owners.
    Incentivized
    Read full review
    Powow AI
    • It facilitates the communication among people within our business.
    • Includes the option to have multi-meetings.
    • Provides a transcript of everything said during the meeting.
    • Provides summaries for easy recap and follow up.
    Incentivized
    Read full review
    Cons
    Serviceaide
    • more accessibility
    • mprovement in the Spanish language
    • a friendlier system
    Incentivized
    Read full review
    Powow AI
    • As it is a new platform, some functions can be pretty basic.
    • The summarizing notes are not always perfect, this could be improved.
    • Navigation around the platform is not as intuitive as it could be for new users.
    Incentivized
    Read full review
    Alternatives Considered
    Serviceaide
    1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
    Incentivized
    Read full review
    Powow AI
    Even though all of the mentioned platforms are helpful for meetings and teamwork, Powow is so much better. First, it allows multi-meetings, facilitating the job of the managers and heads of every team to be involved in all the work done. Also, it has audio transcripts that avoid the need for note-taking, making people pay full attention to the meeting. Provides as well insights and analysis related to the business and meeting content that are really helpful for the business. The AI component to extract patterns and sentiments across multiple meetings is a huge tool for managers and heads of teams to identify key issues and mitigate risks.
    Incentivized
    Read full review
    Return on Investment
    Serviceaide
    • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
    • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
    Incentivized
    Read full review
    Powow AI
    • Reduced the design thinking and design process time in half as it helped with team communication.
    • Allowed to start multiple projects during the year.
    • Gave helpful insights that allowed the business to increase customer satisfaction and sales.
    • Cut costs on physical offices as 90% of the job is done remotely.
    Incentivized
    Read full review
    ScreenShots

    Sembly.AI Screenshots

    Screenshot of Meeting summary (Glance View)Screenshot of AI-powered Key Points like actions, issues, risks, events and requirementsScreenshot of Cross- and in-meeting search and sharingScreenshot of AI-generated Summaries with Action ItemsScreenshot of Automatic Meeting Minutes