Luma vs. Tact.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Luma
Score 8.8 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Tact.ai
Score 8.5 out of 10
N/A
Tact Assistant, from Tact.ai, is a virtual personal assistant for sales reps. It provides reps with intelligence on their meetings for the day and a history of interactions with the customers/prospect, allows them to schedule reminders and followups, creates CRM contacts from business cards using an OCR scanner, reminds reps to log calls, meetings, and emails, tracks email content engagement, syncs with the rep's calendars, and provides route recommendations for reps traveling to multiple…N/A
Pricing
LumaTact.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LumaTact.ai
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
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LumaTact.ai
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User Ratings
LumaTact.ai
Likelihood to Recommend
8.5
(5 ratings)
8.4
(3 ratings)
User Testimonials
LumaTact.ai
Likelihood to Recommend
Serviceaide
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
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Tact.ai
If you have an organization that requires salespeople to go into the field and your organization is mid-sized, then I recommend Tact.ai for your salespeople. It is not possible to carry laptops when they are out in the field but it is possible to carry an iPad or phone. This makes their tasks easy and reduces considerable time wasted on administrative activities and increases productivity at the same time.
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Pros
Serviceaide
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
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Tact.ai
  • Scan Business Cards into SalesForce
  • Have the SalesForce Data Offline
  • Able to log notes from meetings
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Cons
Serviceaide
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
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Tact.ai
  • Adding calendar is cumbersome. Integration between Outlook and Tact.ai is required
  • Time required to log in is very high. It wastes so much time every time.
  • Schedule view is limited to 2 weeks ahead only
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Alternatives Considered
Serviceaide
1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
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Tact.ai
The Salesforce app sucks and so it's not useful to do the searches that we need.
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Return on Investment
Serviceaide
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
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Tact.ai
  • We have been able to experience better performance in our sales, as we spend more time dedicated to our customers than doing administrative tasks, thanks to Tact.ai.
  • Our team is more organized with clients, with meetings up to date, no delays in responding to clients, which has increased productivity and performance considerably.
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ScreenShots