Item: Tact.ai
Rating: 7
Author: Verified User

Overall Satisfaction with Tact.ai

Use Cases and Deployment Scope

We are using Tact.ai to maximize our sales team's performance and reduce their time spent on administrative activities. With Tact.ai, the sales process is going towards digitalization and at the same time keeping the core process in mind. Also, it can be integrated with many salesforces which gives freedom to go mobile.

Pros and Cons

Pros

It saves a lot of time which was wasted earlier in non-productive things
Proper scheduling and management can be done
Can create surveys with ease and have pre-built email templates available

Cons

Adding calendar is cumbersome. Integration between Outlook and Tact.ai is required
Time required to log in is very high. It wastes so much time every time.
Schedule view is limited to 2 weeks ahead only

Most Important Features

Integration with Salesforce
Easy to work with on a smartphone
All critical information is combined and presented through a simple interface and notifications.

Return on Investment

It is still in the growing phase and we consider it an investment. Currently, it has a negative impact but it is gradually decreasing with time. We think in the coming three years we will be on the positive side

Key Insights

Do you think Tact.ai delivers good value for the price?

Yes

Are you happy with Tact.ai's feature set?

Yes

Did Tact.ai live up to sales and marketing promises?

Yes

Did implementation of Tact.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Tact.ai again?

Yes

Other Software Used

Amazon WorkSpaces (VDI), Tableau CRM (formerly Einstein Analytics), Microsoft Power BI

Likelihood to Recommend

If you have an organization that requires salespeople to go into the field and your organization is mid-sized, then I recommend Tact.ai for your salespeople. It is not possible to carry laptops when they are out in the field but it is possible to carry an iPad or phone. This makes their tasks easy and reduces considerable time wasted on administrative activities and increases productivity at the same time.

Comments

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