What users are saying about
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Top Rated
489 Ratings
8 Ratings
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Score 7.9 out of 100

SAP Crystal

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Top Rated
489 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Magento BI (formerly RJMetrics)

If you have multiple sources of data that you need to compile into one to cross report, this is a good tool to do that. The connections of those data sources definitely need an expert, so keep that in mind. Also keep in mind, that if you are starting from square 0 on database queries and reporting, there will be a learning curve. I think once you have the base knowledge though, RJ Metrics is relatively intuitive, has a nice UI, and most importantly, allows us to build the reports that we need with confidence that the information included in the reports is up to date and correct.
Kristen Edgerton | TrustRadius Reviewer

SAP Crystal

Crystal reports is a great Business Intelligence tool for any midsize business that prefers to keep its data in-house instead of in the cloud. The learning curve for parsing data source and creating first reports could be a bit steep at the beginning, but then the cost savings are invaluable. The reports generated by Crystal are easily manipulated according to different requirements and further analyzed by the recipients.
Frank Hunt | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Magento BI (formerly RJMetrics)
9.7
SAP Crystal
8.0
Pixel Perfect reports
Magento BI (formerly RJMetrics)
9.0
SAP Crystal
8.4
Customizable dashboards
Magento BI (formerly RJMetrics)
10.0
SAP Crystal
7.7
Report Formatting Templates
Magento BI (formerly RJMetrics)
10.0
SAP Crystal
7.8

Ad-hoc Reporting

Magento BI (formerly RJMetrics)
8.3
SAP Crystal
7.8
Drill-down analysis
Magento BI (formerly RJMetrics)
7.0
SAP Crystal
7.3
Formatting capabilities
Magento BI (formerly RJMetrics)
8.0
SAP Crystal
8.2
Report sharing and collaboration
Magento BI (formerly RJMetrics)
10.0
SAP Crystal
8.0
Integration with R or other statistical packages
Magento BI (formerly RJMetrics)
SAP Crystal
7.7

Data Discovery and Visualization

Magento BI (formerly RJMetrics)
8.0
SAP Crystal
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Magento BI (formerly RJMetrics)
8.0
SAP Crystal
7.6
Location Analytics / Geographic Visualization
Magento BI (formerly RJMetrics)
SAP Crystal
7.2
Predictive Analytics
Magento BI (formerly RJMetrics)
SAP Crystal
7.8

Access Control and Security

Magento BI (formerly RJMetrics)
10.0
SAP Crystal
7.9
Multi-User Support (named login)
Magento BI (formerly RJMetrics)
10.0
SAP Crystal
7.7
Role-Based Security Model
Magento BI (formerly RJMetrics)
10.0
SAP Crystal
8.0
Multiple Access Permission Levels (Create, Read, Delete)
Magento BI (formerly RJMetrics)
10.0
SAP Crystal
7.9
Single Sign-On (SSO)
Magento BI (formerly RJMetrics)
SAP Crystal
8.0

Report Output and Scheduling

Magento BI (formerly RJMetrics)
SAP Crystal
8.2
Publish to Web
Magento BI (formerly RJMetrics)
SAP Crystal
7.9
Publish to PDF
Magento BI (formerly RJMetrics)
SAP Crystal
8.9
Report Versioning
Magento BI (formerly RJMetrics)
SAP Crystal
7.8
Report Delivery Scheduling
Magento BI (formerly RJMetrics)
SAP Crystal
8.3
Delivery to Remote Servers
Magento BI (formerly RJMetrics)
SAP Crystal
8.2

Mobile Capabilities

Magento BI (formerly RJMetrics)
SAP Crystal
7.4
Responsive Design for Web Access
Magento BI (formerly RJMetrics)
SAP Crystal
7.7
Dedicated iOS Application
Magento BI (formerly RJMetrics)
SAP Crystal
7.0
Dedicated Android Application
Magento BI (formerly RJMetrics)
SAP Crystal
7.2
Dashboard / Report / Visualization Interactivity on Mobile
Magento BI (formerly RJMetrics)
SAP Crystal
7.6

Application Program Interfaces (APIs) / Embedding

Magento BI (formerly RJMetrics)
SAP Crystal
6.8
REST API
Magento BI (formerly RJMetrics)
SAP Crystal
7.4
Javascript API
Magento BI (formerly RJMetrics)
SAP Crystal
6.8
iFrames
Magento BI (formerly RJMetrics)
SAP Crystal
7.1
Java API
Magento BI (formerly RJMetrics)
SAP Crystal
6.6
Themeable User Interface (UI)
Magento BI (formerly RJMetrics)
SAP Crystal
6.8
Customizable Platform (Open Source)
Magento BI (formerly RJMetrics)
SAP Crystal
6.6

Pros

Magento BI (formerly RJMetrics)

  • It is relatively easy to manipulate the time period in which you want to see your report. This is important for our business because we are constantly analyzing sales month over month, quarter over quarter, and year over year. RJ makes it easy to toggle between these time ranges on the same report.
  • The visualizers available for reports are what you would expect out of a product like this. You have the ability to view your results in tables and a multitude of charts.
  • The ability to customize dashboards and rearrange reports quickly is great and intuitive!
Kristen Edgerton | TrustRadius Reviewer

SAP Crystal

  • Great visualization for static format & precise tasks: For presentation to senior management /ex-co/vendors where concise decisions need to be made, Crystal is a nice choice to slide data into presentable views.
  • Diverse data source connect: We have used it to write reports using data from DB2, SQL, Progress, Excel spreadsheets, XML data, Access, and Lotus Notes databases. It can also be used to join different database types together in one report.
  • It uses the "recurring bands" structure for page layout which is efficient and fungible for generating different types of reports. Crystal doesn't require that we set up a metadata layer before creating reports and provides direct access to tables and dimensions.
Rohit Narang | TrustRadius Reviewer

Cons

Magento BI (formerly RJMetrics)

  • I don't have any database or SQL training, so it took me a little longer than desired to get started up and comfortable with RJ. I wasn't present when we on-boarded with RJ though, which could have been part of the problem, but you definitely need a very basic level of query language and formula writing knowledge to hit the ground running and use this tool to its full capability.
  • RJ gives you the ability to set email updates on whichever reports you choose. I wish that these reports were a little more customizable to give only the pertinent information from a large report to the parties who need it. IE, customize the view for marketing vs. design but all based on the same report.
  • It would be helpful to get an email from RJ with tips and tricks (short videos or blogs) to be able to continue to learn more about this tool.
Kristen Edgerton | TrustRadius Reviewer

SAP Crystal

  • The option to export to Excel is very picky about report format to get a clean export. Once you know the tricks for setting up a report for this export, it's not hard to do, but it can be very tedious if the report has a lot of elements. This is the way it's been for years and SAP has indicated that it's not something that's going to be changed.
  • Crystal requires that a user knows how the data they're reporting on is configured in the database - it's not really suited for a "casual" user, but for someone with at least some technical skills in relation to databases. This is not something that can or should necessarily be changed, but it is something that potential users need to be aware of.
  • Other than new types of database connections, SAP has indicated that they will not be upgrading any functionality in "classic" Crystal. They instead have chosen to focus on upgrades to Crystal for Enterprise. The problem with that is that it requires the SAP BI Platform - either SAP BusinessObjects or SAP Crystal Reports Server.
  • One of the major things that's not being upgraded is the Charting libraries, which were last updated in the early 2000's, before SAP purchased Crystal. So, Crystal doesn't have newer chart types available.
Dell Stinnett-Christy | TrustRadius Reviewer

Likelihood to Renew

Magento BI (formerly RJMetrics)

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 10.0
Based on 19 answers
I have made my career off Crystal Reports. Business Intelligence is a niche area of Information Technology that combines technical knowledge and an understanding of how a company uses information. Crystal Reports is the most solid, flexible and reliable business intelligence tool I have worked with, allowing me to work on projects in a variety of markets and industries, from the financial to educational, to telecommunications to governmental. Understanding how to use Crystal Reports as part of a Business Intelligence career gives you the tools you need to better connect businesses to their data, deliver quality and productive solutions, and allow you the report developer to build the experience and skills to build a reputable career in the high demand world of Business Intelligence Reporting.
David Deitch | TrustRadius Reviewer

Usability

Magento BI (formerly RJMetrics)

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 9.6
Based on 23 answers
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Greg Goss | TrustRadius Reviewer

Support Rating

Magento BI (formerly RJMetrics)

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 3.1
Based on 16 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor | TrustRadius Reviewer

Implementation Rating

Magento BI (formerly RJMetrics)

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 8.8
Based on 14 answers
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
John Suit | TrustRadius Reviewer

Alternatives Considered

Magento BI (formerly RJMetrics)

No answers on this topic

SAP Crystal

As I said before I never used a reporting tool before Crystal Reports but I have since used SSRS. Crystal Reports blows SSRS out of the water. The reports look nicer and it was easier, faster, and better to create a report in Crystal Reports. Prior to using Crystal Reports I wrote reports by coding them using RPG on the iSeries. I could never go back to doing that.
Janet Fawcett | TrustRadius Reviewer

Return on Investment

Magento BI (formerly RJMetrics)

No answers on this topic

SAP Crystal

  • Employee Empowerment - Now that our Crystal Reports are written and published, all of our team members have access to run the same reports across the company. Previously, there was only 1 point person in charge of running reports, which took a lot of time away from other job duties.
  • Increased Employee Efficiency - One of the Crystal Reports my company uses has allowed me to take a task that took 3 days to complete and cut the time down to 4 hours. There was a lot of manual data collection and calculations that were done, which has also led to less errors.
  • Accurate real-time data - Since Crystal Reports are very quick to run, we are able to give real time data to our customers rather than maintaining oudated databases in other systems such as Excel.
Shannon Odland | TrustRadius Reviewer

Screenshots

Magento BI (formerly RJMetrics)

Pricing Details

Magento BI (formerly RJMetrics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento BI (formerly RJMetrics) Editions & Modules

Additional Pricing Details

SAP Crystal

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SAP Crystal Editions & Modules

Edition
SAP Crystal Reports 2020 - Full version$4951
SAP Crystal Server 2020 1 NUL$8692
SAP Crystal Server 2020 5 CAL$8,7443
SAP Crystal Reports Viewer 2020$04
SAP Crystal Reports 2020 - Upgrade$2954
  1. per user
  2. per named user
  3. per 5 concurrent users
  4. per user
Additional Pricing Details
* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Rating Summary

Likelihood to Recommend

Magento BI (formerly RJMetrics)
8.0
SAP Crystal
8.2

Likelihood to Renew

Magento BI (formerly RJMetrics)
SAP Crystal
10.0

Usability

Magento BI (formerly RJMetrics)
SAP Crystal
9.6

Reliability and Availability

Magento BI (formerly RJMetrics)
SAP Crystal
8.0

Performance

Magento BI (formerly RJMetrics)
SAP Crystal
8.0

Support Rating

Magento BI (formerly RJMetrics)
SAP Crystal
3.1

In-Person Training

Magento BI (formerly RJMetrics)
SAP Crystal
10.0

Implementation Rating

Magento BI (formerly RJMetrics)
SAP Crystal
8.8

Scalability

Magento BI (formerly RJMetrics)
SAP Crystal
7.0

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