What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 7.9 out of 100
2 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Maitre'D

Maitre'D is great in a shop where multiple terminals are needed. Servers and Bartenders can use any terminal they are near (there are some exceptions, but that is up to the location to make terminals tied to people or not).

On the other hand, a small single terminal shop would be a good fit for Maitre'D, there are much less expensive options for the smaller need.
Robert Kaskel | TrustRadius Reviewer

PAR Brink POS

Brink just needs to continue to develop its technology for the every-changing industry.
Anonymous | TrustRadius Reviewer

Pros

Maitre'D

  • Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
  • The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
  • The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.
Anonymous | TrustRadius Reviewer

PAR Brink POS

  • Brink has a simple interface for the team to use in their day to day.
  • Brink is mostly simple to reconfigure to our needs in the field.
Anonymous | TrustRadius Reviewer

Cons

Maitre'D

  • Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
  • When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
  • Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
  • Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.
Robert Kaskel | TrustRadius Reviewer

PAR Brink POS

  • Brink could update its hardware to the sign of the times with guest interactive POS.
  • Appears clunky at times with its processes and steps.
  • Brink needs to be able to edit it reporting features to get the desired result for time clock compliance especially in CA with Meal Break Laws.
  • Brink needs to integrate its time clock process in CA, for a team member to accept or decline time clock edits and to waive a mandatory break.
  • Brink needs better integration with KDS systems to do exactly what we need it to do as our business model develops into the future.
Anonymous | TrustRadius Reviewer

Support Rating

Maitre'D

No score
No answers yet
No answers on this topic

PAR Brink POS

PAR Brink POS 8.0
Based on 1 answer
I believe Brink has been very responsive to our needs and requests
Anonymous | TrustRadius Reviewer

Alternatives Considered

Maitre'D

We have been on various versions of Maitre'd for about ten years now and came from conventional cash registers. Maitre'd obviously added tremendous value in that situation. As far as looking to the future goes, we have compared Maitre'd to various competitors and found our biggest knock on it is they haven't moved to a cloud model yet.
Anonymous | TrustRadius Reviewer

PAR Brink POS

I inherited Brink and it works for us for now. But as we grow in CA and other markets, Brink maybe becomes a challenge with time record compliance and the ability to perform up to expectations with KDS systems.
Anonymous | TrustRadius Reviewer

Return on Investment

Maitre'D

  • My shop needs a POS to operate efficiently. We are too large to go manual, there would be way too many mistakes. Maitre'D is a good choice for our need.
  • The Berg liquor pouring control system has a native interface into Maitre'D and our return on investment was 4 or 5 months.
Robert Kaskel | TrustRadius Reviewer

PAR Brink POS

  • Positive impact on its simplicity with our growth and ability to teach and transform our business.
  • Negative impact on the business with time clock compliance in CA. We need more functionality for the Team Member experience in time clock management.
Anonymous | TrustRadius Reviewer

Pricing Details

Maitre'D

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PAR Brink POS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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