25 Ratings
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Score 8.7 out of 100
10 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

ManageEngine Desktop Central

ManageEngine Desktop Central is an all-in-one solution for patch management, software deployment, inventory, and remote access. It is cheaper than buying multiple solutions.
Ray Koch | TrustRadius Reviewer

SolarWinds MSP Manager

It's a good company to grow with because as needs change there are more features available.
Tamara Ham | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ManageEngine Desktop Central
SolarWinds MSP Manager
5.7
Organize and prioritize service tickets
ManageEngine Desktop Central
SolarWinds MSP Manager
5.5
Expert directory
ManageEngine Desktop Central
SolarWinds MSP Manager
3.5
Service restoration
ManageEngine Desktop Central
SolarWinds MSP Manager
3.8
Self-service tools
ManageEngine Desktop Central
SolarWinds MSP Manager
3.6
Subscription-based notifications
ManageEngine Desktop Central
SolarWinds MSP Manager
8.2
ITSM collaboration and documentation
ManageEngine Desktop Central
SolarWinds MSP Manager
7.6
ITSM reports and dashboards
ManageEngine Desktop Central
SolarWinds MSP Manager
7.4

ITSM asset management

ManageEngine Desktop Central
SolarWinds MSP Manager
5.6
Configuration mangement
ManageEngine Desktop Central
SolarWinds MSP Manager
5.4
Asset management dashboard
ManageEngine Desktop Central
SolarWinds MSP Manager
5.8

Change management

ManageEngine Desktop Central
SolarWinds MSP Manager
3.0
Change calendar
ManageEngine Desktop Central
SolarWinds MSP Manager
1.0
Service-level management
ManageEngine Desktop Central
SolarWinds MSP Manager
5.1

Pros

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

SolarWinds MSP Manager

  • Web Based
  • Automated Ticket creation
chris maddox | TrustRadius Reviewer

Cons

ManageEngine Desktop Central

  • The filters could be improved.
  • Configurations for the registry are a bit difficult.
  • No other improvements that I can think of.
Neil Johnson | TrustRadius Reviewer

SolarWinds MSP Manager

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Les Klassen Hamm | TrustRadius Reviewer

Likelihood to Renew

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

SolarWinds MSP Manager

No score
No answers yet
No answers on this topic

Support Rating

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 3 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

SolarWinds MSP Manager

SolarWinds MSP Manager 3.8
Based on 2 answers
They're good at resolving issues when they arise.
Tamara Ham | TrustRadius Reviewer

Alternatives Considered

ManageEngine Desktop Central

I've used RDP for remote control. I've used WSUS to deploy patches. I've used various methods to achieve nearly silent install of software. The great thing about ManageEngine Desktop Central is that it is all under one umbrella with one interface.
Steve P | TrustRadius Reviewer

SolarWinds MSP Manager

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
Anonymous | TrustRadius Reviewer

Return on Investment

ManageEngine Desktop Central

  • Desktop Central has been the perfect tool for deploying software remotely to all of our locations in North America.
  • The hardware and software reports we have provided upper management have provided all the information that was required.
  • The remote desktop connection tool is our preferred method to providing remote assistance.
Tom Parker | TrustRadius Reviewer

SolarWinds MSP Manager

  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
chris maddox | TrustRadius Reviewer

Pricing Details

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds MSP Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ManageEngine Desktop Central
9.0
SolarWinds MSP Manager
4.7

Likelihood to Renew

ManageEngine Desktop Central
6.0
SolarWinds MSP Manager

Support Rating

ManageEngine Desktop Central
8.0
SolarWinds MSP Manager
3.8

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