21 Ratings
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Score 8.3 out of 101
7 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

ManageEngine Desktop Central

It has a very nice interface, and support is responsive and easy to contact. It has excellent capabilities, and is easy for a technical person to implement and maintain. The reduction in time supports patch deployment, application configuration and customization, OS imaging, and deploying. The continued improvement is very useful. It has very good price and licensing options
Neil Johnson profile photo

SolarWinds MSP Manager

If you are just looking for a ticketing and helpdesk system, I'd suggest looking elsewhere, as SolarWinds MSP is somewhat cumbersome and slow.If you are looking to build managed services and a subscriber base, the tie in with their RMM product and the great integration with Quickbooks is really nice.
Les Klassen Hamm profile photo

Feature Rating Comparison

Incident and problem management

ManageEngine Desktop Central
SolarWinds MSP Manager
7.5
Organize and prioritize service tickets
ManageEngine Desktop Central
SolarWinds MSP Manager
9.0
Expert directory
ManageEngine Desktop Central
SolarWinds MSP Manager
4.8
Self-service tools
ManageEngine Desktop Central
SolarWinds MSP Manager
5.3
Subscription-based notifications
ManageEngine Desktop Central
SolarWinds MSP Manager
9.5
ITSM collaboration and documentation
ManageEngine Desktop Central
SolarWinds MSP Manager
8.4
ITSM reports and dashboards
ManageEngine Desktop Central
SolarWinds MSP Manager
7.9

ITSM asset management

ManageEngine Desktop Central
SolarWinds MSP Manager
5.2
Configuration mangement
ManageEngine Desktop Central
SolarWinds MSP Manager
5.3
Asset management dashboard
ManageEngine Desktop Central
SolarWinds MSP Manager
5.2

Change management

ManageEngine Desktop Central
SolarWinds MSP Manager
7.9
Service-level management
ManageEngine Desktop Central
SolarWinds MSP Manager
7.9

Pros

ManageEngine Desktop Central

  • The software deployments are fabulous. It takes a bit of homework to properly set up silent installs, but once you've got it figured out it deploys software like a champ.
  • Patch management is a breeze. The reporting is great. You can deploy to entire sets of computers or just one or two for testing.
  • The remote control agent is superb. It supports the use of multiple screens and also allows file transfers in the background.
Steve P profile photo

SolarWinds MSP Manager

  • Help Desk Ticketing is very easy to use and organize.
  • Billing is robust and keeps track of client contracts and time very well.
  • Role management and ticket routing client are very robust.
No photo available

Cons

ManageEngine Desktop Central

  • To integrate with more manufacturers of PC's in order to pull warranty expiry dates.
Tom Parker profile photo

SolarWinds MSP Manager

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Les Klassen Hamm profile photo

Likelihood to Renew

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
No photo available

SolarWinds MSP Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson profile photo

SolarWinds MSP Manager

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
No photo available

Return on Investment

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P profile photo

SolarWinds MSP Manager

  • For my managed service clients, MSP Manager has seriously reduced the time I spend billing. Overall data entry time may be the same, but now it's focused on documenting the work that was done and the billing simply follows.
  • The first few months of learning MSP Manager definitely meant doing lots of admin work twice, and double-checking the MSP manager invoices against the paper trail, to ensure it was accurate and working. Plan for this extra time overhead during the learning phase.
Les Klassen Hamm profile photo

Pricing Details

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds MSP Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison