ManageEngine Endpoint Central vs. N-able MSP Manager

ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.

Incentivized

It's a good company to grow with because as needs change there are more features available.

Incentivized

• Patch Management is very easy to use and deploy patches each month
• Inventory Reporting is straight forward with multiple premade reports available
• Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
• Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.

Incentivized

• Web Based
• Automated Ticket creation

Incentivized

• More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
• Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
• Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.

Incentivized

• It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
• Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
• Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.

Incentivized

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications

Incentivized

The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.

Incentivized

They're good at resolving issues when they arise.

Incentivized

WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.

Incentivized

• With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business.
• The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company.
• By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability.

• We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
• Searching for a ticket requires scrolling, wasting time

Incentivized