The MasterControl Quality Excellence suite bundles a number of products supporting work quality and compliance including training and exams, incidents and corrective actions (CA), documents and change, and other modules.
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Teamcenter
Score 8.2 out of 10
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Teamcenter is a product lifecycle management system designed to help organizations integrate and standardize product development processes across functional silos.
MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I
Teamcenter is growing very well in active workspace as a web-based client, but again, when I'm coming from the manufacturing point of view or a Build of Processes point of view, the software easy plan still needs to improve in a way. Of course, I think they're improving it also in a good way, but it's still not yet matured so from today onwards I can simply ask my users from product resistant to using the plan and push it further. I think there we have to improve more.
It is an easy-to-use tool and integrates many capabilities to manage CAD better than any other tool.
It is used by many companies with a great global presence and that has generated confidence for us when we decided to try it, the results have been satisfactory.
The user interface of this tool is not complex, it is easy to navigate and integrates a lot of functionalities that speed up our work significantly; as well as functionalities such as sectioning, displacing, moving, positioning, transforming, among others that have a lot to do with CAD management.
It works via the web through the browser, so it is not necessary to download any application that takes up space and more resources on the computer.
Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though.
Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting.
During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.
Because of our current customer needs, we will most likely maintain use of Siemens PLM products for some time. Aside from the initial software cost, we pay for yearly maintenance. Maintaining our yearly maintenance licensing with Siemens, we receive access to all of the latest software releases, as well as premier technical support
As previously mentioned, due to the intense amount of features and modules present in the software, the usability of the software suffers greatly. Many of the features are not used in our context, and many of the modules are not purchased, but the options are still present on the interface leading to a lot of clutter, much of which is never used. The interfaces suffer from a lack of design and tend to feel like a conglomerate of Windows 98 elements.
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
In the time that we have used Teamcenter we have received a good response from the support team, they have great customer service, we have solved the problems that have arisen very quickly, and they are attentive and answer us if we have any questions.
SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.
Teamcenter is a more robust and faster application, with better search capability and easier customization. There is a reason you find companies using CATIA as their CAD software with Teamcenter as their PLM application! I don't know anyone who can name a company using NX with Enovia as their PLM!
Teamcenter acts as a central hub for all product information, enabling seamless communication and data sharing across departments. Better control over changes and revisions ensures everyone works with the latest data, minimizing defects and enhancing product quality. Teamcenter adapts to various company sizes. Better control over changes and revisions ensures everyone works with the latest data.
