What users are saying about
11 Ratings
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Score 7.4 out of 100
31 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Maximizer CRM
9.7
Pega Customer Engagement Suite
7.1
Workflow management
Maximizer CRM
5.0
Pega Customer Engagement Suite
8.0
Territory management
Maximizer CRM
6.2
Pega Customer Engagement Suite
6.6
Opportunity management
Maximizer CRM
9.4
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
Pega Customer Engagement Suite
7.3
Contract management
Maximizer CRM
9.4
Pega Customer Engagement Suite
Quote & order management
Maximizer CRM
7.0
Pega Customer Engagement Suite
Interaction tracking
Maximizer CRM
7.6
Pega Customer Engagement Suite
8.7
Channel / partner relationship management
Maximizer CRM
8.8
Pega Customer Engagement Suite

Customer Service & Support

Maximizer CRM
8.3
Pega Customer Engagement Suite
8.6
Case management
Maximizer CRM
8.0
Pega Customer Engagement Suite
8.9
Call center management
Maximizer CRM
8.0
Pega Customer Engagement Suite
8.8
Help desk management
Maximizer CRM
9.0
Pega Customer Engagement Suite
8.2

Marketing Automation

Maximizer CRM
7.3
Pega Customer Engagement Suite
8.0
Lead management
Maximizer CRM
9.1
Pega Customer Engagement Suite
8.0
Email marketing
Maximizer CRM
5.6
Pega Customer Engagement Suite
8.0

CRM Project Management

Maximizer CRM
7.9
Pega Customer Engagement Suite
8.1
Task management
Maximizer CRM
9.1
Pega Customer Engagement Suite
8.4
Billing and invoicing management
Maximizer CRM
6.0
Pega Customer Engagement Suite
Reporting
Maximizer CRM
8.8
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Maximizer CRM
8.6
Pega Customer Engagement Suite
8.0
Forecasting
Maximizer CRM
9.1
Pega Customer Engagement Suite
Pipeline visualization
Maximizer CRM
7.7
Pega Customer Engagement Suite
8.1
Customizable reports
Maximizer CRM
9.1
Pega Customer Engagement Suite
8.0

Customization

Maximizer CRM
5.0
Pega Customer Engagement Suite
7.6
Custom fields
Maximizer CRM
6.5
Pega Customer Engagement Suite
8.0
Custom objects
Maximizer CRM
2.0
Pega Customer Engagement Suite
7.9
Scripting environment
Maximizer CRM
5.0
Pega Customer Engagement Suite
7.7
API for custom integration
Maximizer CRM
6.6
Pega Customer Engagement Suite
7.0

Security

Maximizer CRM
10.0
Pega Customer Engagement Suite
8.1
Single sign-on capability
Maximizer CRM
10.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
Maximizer CRM
10.0
Pega Customer Engagement Suite
8.1

Social CRM

Maximizer CRM
5.0
Pega Customer Engagement Suite
7.7
Social data
Maximizer CRM
5.0
Pega Customer Engagement Suite
7.8
Social engagement
Maximizer CRM
5.0
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Maximizer CRM
4.9
Pega Customer Engagement Suite
7.0
Marketing automation
Maximizer CRM
4.9
Pega Customer Engagement Suite
7.0
Compensation management
Maximizer CRM
4.9
Pega Customer Engagement Suite

Platform

Maximizer CRM
9.4
Pega Customer Engagement Suite
8.2
Mobile access
Maximizer CRM
9.4
Pega Customer Engagement Suite
8.2

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Maximizer CRM

Pega Customer Engagement Suite

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
Pega Customer Engagement Suite
8.0

Likelihood to Renew

Maximizer CRM
10.0
Pega Customer Engagement Suite

Support Rating

Maximizer CRM
8.0
Pega Customer Engagement Suite

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