What users are saying about
1 Ratings
14 Ratings
1 Ratings
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Score 6 out of 100
14 Ratings
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Score 7 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

PipelineDeals

If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
PipelineDeals
6.9
Customer data management / contact management
MCA Suite
6.0
PipelineDeals
8.0
Workflow management
MCA Suite
PipelineDeals
8.0
Territory management
MCA Suite
PipelineDeals
7.0
Opportunity management
MCA Suite
PipelineDeals
8.0
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
PipelineDeals
4.0
Contract management
MCA Suite
PipelineDeals
5.0
Quote & order management
MCA Suite
PipelineDeals
6.0
Interaction tracking
MCA Suite
PipelineDeals
9.0
Channel / partner relationship management
MCA Suite
PipelineDeals
7.0

CRM Reporting & Analytics

MCA Suite
1.0
PipelineDeals
6.7
Customizable reports
MCA Suite
1.0
PipelineDeals
7.0
Forecasting
MCA Suite
PipelineDeals
8.0
Pipeline visualization
MCA Suite
PipelineDeals
5.0

Security

MCA Suite
8.0
PipelineDeals
6.0
Role-based user permissions
MCA Suite
8.0
PipelineDeals
6.0
Single sign-on capability
MCA Suite
PipelineDeals
6.0

CRM Project Management

MCA Suite
4.0
PipelineDeals
4.5
Reporting
MCA Suite
4.0
PipelineDeals
5.0
Task management
MCA Suite
PipelineDeals
3.0
Billing and invoicing management
MCA Suite
PipelineDeals
5.5

Customer Service & Support

MCA Suite
PipelineDeals
7.8
Case management
MCA Suite
PipelineDeals
7.0
Call center management
MCA Suite
PipelineDeals
8.2
Help desk management
MCA Suite
PipelineDeals
8.2

Marketing Automation

MCA Suite
PipelineDeals
5.0
Lead management
MCA Suite
PipelineDeals
8.0
Email marketing
MCA Suite
PipelineDeals
2.0

Customization

MCA Suite
PipelineDeals
9.5
Custom fields
MCA Suite
PipelineDeals
10.0
Custom objects
MCA Suite
PipelineDeals
10.0
Scripting environment
MCA Suite
PipelineDeals
8.2
API for custom integration
MCA Suite
PipelineDeals
10.0

Social CRM

MCA Suite
PipelineDeals
8.1
Social data
MCA Suite
PipelineDeals
8.1
Social engagement
MCA Suite
PipelineDeals
8.2

Integrations with 3rd-party Software

MCA Suite
PipelineDeals
4.6
Marketing automation
MCA Suite
PipelineDeals
2.0
Compensation management
MCA Suite
PipelineDeals
7.3

Platform

MCA Suite
PipelineDeals
8.0
Mobile access
MCA Suite
PipelineDeals
8.0

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

PipelineDeals

  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Jason Montoya | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

PipelineDeals

  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MCA Suite

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 7.0
Based on 1 answer
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Brian Welk | TrustRadius Reviewer

Usability

MCA Suite

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 9.0
Based on 1 answer
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Anonymous | TrustRadius Reviewer

Support Rating

MCA Suite

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 8.0
Based on 1 answer
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

PipelineDeals

The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

PipelineDeals

  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Jeffrey Schneider | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

PipelineDeals

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
PipelineDeals
7.0

Likelihood to Renew

MCA Suite
PipelineDeals
7.0

Usability

MCA Suite
PipelineDeals
9.0

Support Rating

MCA Suite
PipelineDeals
8.0

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