38 Ratings
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Score 8.3 out of 100
42 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

McAfee ePolicy Orchestrator

What I like the most is the fact that McAfee tries many different approaches to hit its target, securing the customers. Its feature-rich reporting, dashboarding, and deployment tools are very useful. The engine is just smarter and the processor performance is very much improved. Summary Centralized control of agents to prevent local users from overriding settings is very beneficial.
Anonymous | TrustRadius Reviewer

Symantec Client Management Suite

Whenever you have computers that aren't easily accessible or you have a big site to cover (or multi location), Symantec Client Management Suite (CMS) is really great to manage all your computers, if it's for installation, software, licenses or even status. Setting up all you need from CMS can take some time, especially when you're in a multi-location site. We had to ask the Symantec engineers to help us a couple of times and set things up because even if we followed the documentation, it wasn't an easy task. But at least, the Symantec engineers are people that know what they do and they're really efficient at it.
Anonymous | TrustRadius Reviewer

Pros

McAfee ePolicy Orchestrator

  • Static malware scans for known bad processes and files works well and can be schedules on endpoints easily
  • Preventing users from accessing USB drives and other peripherals is easily configured. We can also allow users to access to USB drives with user codes for the times they need it for business reasons.
  • ePO provides access into our MSME software so that we're not managing many different products from different locations.
  • In recent years the console has gotten much easier to navigate even though there is a ton of information to be accessed.
Anonymous | TrustRadius Reviewer

Symantec Client Management Suite

  • Patch Management: We are able to easily deploy patches to all our workstations and accurately report on compliance.
  • Software Delivery: We do a lot of software deployments to our end users and with CMS we can quickly create policies or tasks to perform these deliveries and get quick results on our success or failures.
  • Inventory: Ease of use to get reports of what workstations have what software installed, patch levels, or hardware specifications.
Dan Kujala | TrustRadius Reviewer

Cons

McAfee ePolicy Orchestrator

  • Due to Microsoft Windows Updates, support and KB articles are a must.
  • Deployment tasks might need a lot of configurations before.
  • ePO upgrade requires a lot of preparation steps.
Tiago Mokwa | TrustRadius Reviewer

Symantec Client Management Suite

  • More transparency with the roadmap would be a welcome change. New and upcoming features are usually a surprise until a major Symantec Event takes place but little is heard about those features before and even after, in some cases, leading up to a release.
  • Documentation for some items is poor. Especially around the Workflow product. It was intended that the documentation for the elements in a workflow would be crowd-sourced, which is a good idea, but in order for that to happen, more people need to be using it and taking the time to draw up the documents.
  • Cost. Its always a big topic, especially in higher-ed, but Symantec could do more to lower its costs for some product lines in order to gain more acceptance and support. If that was done and more institutions could get their student workers to use the product, once they leave college and go into the "real-world" there is a possibility that they would start recommending Symantec products because of their use in College.
Jason Pelletier | TrustRadius Reviewer

Likelihood to Renew

McAfee ePolicy Orchestrator

No score
No answers yet
No answers on this topic

Symantec Client Management Suite

Symantec Client Management Suite 9.1
Based on 1 answer
So far so good - no major issues with that technology.
Anonymous | TrustRadius Reviewer

Support Rating

McAfee ePolicy Orchestrator

McAfee ePolicy Orchestrator 8.5
Based on 4 answers
Overall, McAfee ePolicy Orchestrator server is a great product that we have been using for years. Support for McAfee ePolicy Orchestrator can sometimes be confusing. We first have to determine whether the issue is actually the server, or if it is an issue with the product being managed.
Anonymous | TrustRadius Reviewer

Symantec Client Management Suite

Symantec Client Management Suite 5.0
Based on 4 answers
Support at Symantec isn't that great. Client Management Suite isn't even listed on the Support Portal when trying to open a ticket. Your best bet for support is actually the user groups that Symantec hosts. The members of the groups are usually very responsive. With Broadcom buying Symantec, I've seen a huge jump in personnel leaving Symantec, so I'm assuming the support is just going to get worse. Recently for a simple question, I reached out to 5 people just to find out 4 of the 5 had left the company.
Ted Jan | TrustRadius Reviewer

Alternatives Considered

McAfee ePolicy Orchestrator

We selected McAfee EPO partly because we were already using McAfee VSE, but mostly because there are very few other AV management packages out there that offer the same level of enterprise management tools. That's where it really shines - deployment and management of AV in a large organization of Windows servers and workstations.
Anonymous | TrustRadius Reviewer

Symantec Client Management Suite

Although there are other tools that can be utilized I don't believe those tools are as robust as Symantec Management Platform. The Symantec Management Platform was chosen because of the value it returns internally and for our customers. You can pull just about any data element from an endpoint and provide detailed reports or great graphs for the C-Level
Jason Iloff | TrustRadius Reviewer

Return on Investment

McAfee ePolicy Orchestrator

  • Allows us to control threats which can mean less wide-spread virus issues
  • Allowed the service desk to make sure a computer is safe and up to date before adding it back to the domain. This saves the onsite team time because we can check on this remotely.
  • Using this product allows us to better manage all of the machines on and off the network.
Ashley Babiarz | TrustRadius Reviewer

Symantec Client Management Suite

  • SMP allows us to centrally manage all of our endpoints with little to no end user interaction.
  • With the new P2P downloading our bandwidth constraints have been almost completely removed.
  • Cloud Enabled Management (CEM) allows our remote users to receive the same updates as in-network devices without the need for a VPN connection.
Anonymous | TrustRadius Reviewer

Pricing Details

McAfee ePolicy Orchestrator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec Client Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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