MemSys vs. Salsa Engage

It is well suited in a public media organization that uses a separate tool for tracking donor touches and engagement and has a separate donation page. In my opinion, it is not a great use case if you are looking for something intuitive or easy to use.

Incentivized

For smaller organizations who don't have extensive data needs (i.e. not many audiences to segment) and who don't need robust reporting, this works great.

Incentivized

• tracks donations and pledges
• Prints reports of donor activities and income totals
• Connects to PBS Specific systems

Incentivized

• Integration with SalesForce
• Easy-to-use interface
• Technical support

Incentivized

• It behind on technological features
• Is slow to produce improvements
• Has not integrated with a wider range of payment processors

Incentivized

• Translation from salsa engage into our CRM system
• Could use more modern email templates
• More restrictions regarding image upload. Currently, you can upload any size and insert it. The email will not send correctly but you do not receive an error message.

Incentivized

Easy to use interface, far superior to classic. You did this right.

Incentivized

Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.

Incentivized

MemSys was selected because of its features specific to public media. Unfortunately, in my opinion, it does not show features that would enable it to compete with other CRM systems well.

Incentivized

EveryAction is a lot cheaper, but Salsa has more featured with targeting certain elected officials/better text messaging strategies

Incentivized

• Decrease in donor retention due to slow receipting and access to our special features
• Slowed productivity due to increased manual entry from lack of integration with various payment processors.

Incentivized

• Our event participants are always maxed out and Engage allows them an easy way to sign up and participate.

Incentivized