24sessions, from MessageBird vs. MoEngage

24sessions is perfect for appointments such as coaching (my use case) where you want them to be able to go into your booking calendar, choose a time and schedule the appointment - or to schedule it from your end. They they get an email on creation and reminder email. I find it not helpful or at least, not at all intuitive, for setting up a host created meeting immediately. You can create it so you can be live at anytime, but host created isn't as any to set up

Incentivized

MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.

Incentivized

• Call reminders and follow up incl reviews
• Easy for the client to access the call without needing to download software
• Customizable branding

Incentivized

• Basic use cases of Push Notifcation and Email enablement
• Scheduling certain events with an API, as we have more APIs it's become very useful

Incentivized

• Recording feature being available again
• Faster call set for spur of the moment, host initiated calls
• No ability to call in using a phone for those without internet/low speed access.

Incentivized

• Attribution
• Onboarding could be faster

Incentivized

Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew

Incentivized

It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.

Incentivized

I use 24sessions predominantly as I have large discount with it and it works for scheduling clients. The user interface is helpful for past meetings. 24sessions is click and go - no account or software is needed for the client. Zoom and Google Meet do have dial-in capabilities. Zoom is more widely known so potentially more trusted for clients, even though similar abilities. Zoom is more customisable in the call (turn off certain thing or on others). Google Meet is great for google account clients, but a surprising number don't have Google accts I've found.

Incentivized

Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.

Incentivized

• Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
• Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
• Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.

Incentivized

• It has increased our customer retention.
• Improved average revenue per user through cross-sell campaigns
• It has helped us make faster decisions through real-time analytics.

Incentivized