Likelihood to Recommend 24sessions is perfect for appointments such as coaching (my use case) where you want them to be able to go into your booking calendar, choose a time and schedule the appointment - or to schedule it from your end. They they get an email on creation and reminder email. I find it not helpful or at least, not at all intuitive, for setting up a host created meeting immediately. You can create it so you can be live at anytime, but host created isn't as any to set up
Read full review If you're looking to implement the WhatsApp business api for your official number in your product Respond.io is the solution to go because the truth is that there is no easy way and most of the providers will assume that you have developers in order to create your own implementation and many of the other solutions our there are not even close to Respond.io and they are usually expensive. Also, most of the Customer Service software out there will offer you the typical channel but will skip Whatsapp while Respond.io does the opposite (check it out for the free tier if you're not convinced).
Read full review Pros Call reminders and follow up incl reviews Easy for the client to access the call without needing to download software Customizable branding Read full review Easy integration with WhatsApp business api, you just need a verified number The CRM for WhatsApp is easy to use very friendly and let you make follow-ups to your users They finally implemented the broadcast option where you can schedule broadcast messages to a specific list of users. Read full review Cons Recording feature being available again Faster call set for spur of the moment, host initiated calls No ability to call in using a phone for those without internet/low speed access. Read full review You have to be patient with Respond.io since many features are still in development I wish they can make features faster In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number) Read full review Alternatives Considered I use 24sessions predominantly as I have large discount with it and it works for scheduling clients. The user interface is helpful for past meetings. 24sessions is click and go - no account or software is needed for the client. Zoom and
Google Meet do have dial-in capabilities. Zoom is more widely known so potentially more trusted for clients, even though similar abilities. Zoom is more customisable in the call (turn off certain thing or on others).
Google Meet is great for google account clients, but a surprising number don't have Google accts I've found.
Read full review When we were implementing WhatsApp business api number in Bussi. We had 2 options the first Zendesk smooch.io and the second one a Twilio WhatsApp number. In the beginning, it seemed that Zendesk smooch.io was the option to go but the conversation was quite slow also the integration was easy but you needed to manage this conversation from zendesk which we were not completely sure about since it's more like a ticketing platform. Fortunately, we were looking and testing solutions until we found Respond.io, and even if they didn't have at the time the broadcast feature they let us know that feature was already in development so we felt that they were building a solution we were looking for so we decided to give them a few months and in those few months they built this feature and is a more dynamic way to answer customers than tickets so we decided to go with them.
Read full review Return on Investment Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call. Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option. Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers. Read full review Most options we saw before Respond.io needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while Respond.io is actually helping you to integrate the product with no extra cost. Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel. It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature. Read full review ScreenShots