MetricStream Case and Incident Management vs. Pega Platform
MetricStream Case and Incident Management vs. Pega Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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MetricStream Case and Incident Management | N/A | MetricStream Case and Incident Management built on the MetricStream Platform, enables users to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify… | N/A | |
Pega Platform | N/A | Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems. | $35 per month per user* (or $0.45 per case**) |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | *500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000. | ||||||||||||||
More Pricing Information |
MetricStream Case and Incident Management | Pega Platform | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Reporting & Analytics |
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Process Engine |
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Collaboration |
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Content Management Capabilties |
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MetricStream Case and Incident Management | Pega Platform | |
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Small Businesses | Kissflow Score 6.3 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Medium-sized Companies | Salesforce Service Cloud Score 8.8 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Enterprises | Infor Human Resources Score 7.2 out of 10 | IBM Cloud Pak for Business Automation Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
MetricStream Case and Incident Management | Pega Platform | |
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Likelihood to Recommend | - (0 ratings) | 5.6 (73 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (7 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
Online Training | - (0 ratings) | 8.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (1 ratings) |
MetricStream Case and Incident Management | Pega Platform | |
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Likelihood to Recommend | MetricStream No answers on this topic | Pegasystems |
Pros | MetricStream No answers on this topic | Pegasystems |
Cons | MetricStream No answers on this topic | Pegasystems |
Likelihood to Renew | MetricStream No answers on this topic | Pegasystems |
Usability | MetricStream No answers on this topic | Pegasystems |
Support Rating | MetricStream No answers on this topic | Pegasystems |
Online Training | MetricStream No answers on this topic | Pegasystems |
Implementation Rating | MetricStream No answers on this topic | Pegasystems |
Alternatives Considered | MetricStream No answers on this topic | Pegasystems |
Return on Investment | MetricStream No answers on this topic | Pegasystems |
ScreenShots |