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Top Rated
803 Ratings
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Top Rated
811 Ratings

Microsoft Dynamics 365

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Top Rated
803 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Oracle Cloud ERP

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Top Rated
811 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • Microsoft Dynamics 365 ranks higher in 1 feature set: Customization
  • Microsoft Dynamics 365 and Oracle Cloud ERP are tied in 1 feature set: Security

Sales Force Automation

8.6

Microsoft Dynamics 365

86%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 9/9 features

Customer data management / contact management

8.1
81%
71 Ratings
N/A
0 Ratings

Workflow management

8.0
80%
70 Ratings
N/A
0 Ratings

Territory management

8.2
82%
54 Ratings
N/A
0 Ratings

Opportunity management

9.0
90%
66 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.5
95%
69 Ratings
N/A
0 Ratings

Contract management

8.6
86%
55 Ratings
N/A
0 Ratings

Quote & order management

9.1
91%
51 Ratings
N/A
0 Ratings

Interaction tracking

8.7
87%
63 Ratings
N/A
0 Ratings

Channel / partner relationship management

8.6
86%
54 Ratings
N/A
0 Ratings

Customer Service & Support

7.7

Microsoft Dynamics 365

77%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 3/3 features

Case management

7.7
77%
54 Ratings
N/A
0 Ratings

Call center management

8.1
81%
47 Ratings
N/A
0 Ratings

Help desk management

7.3
73%
52 Ratings
N/A
0 Ratings

Marketing Automation

8.3

Microsoft Dynamics 365

83%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 2/2 features

Lead management

8.9
89%
64 Ratings
N/A
0 Ratings

Email marketing

7.7
77%
65 Ratings
N/A
0 Ratings

CRM Project Management

8.5

Microsoft Dynamics 365

85%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 3/3 features

Task management

8.5
85%
62 Ratings
N/A
0 Ratings

Billing and invoicing management

8.6
86%
46 Ratings
N/A
0 Ratings

Reporting

8.4
84%
56 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

8.7

Microsoft Dynamics 365

87%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 3/3 features

Forecasting

8.9
89%
58 Ratings
N/A
0 Ratings

Pipeline visualization

8.2
82%
64 Ratings
N/A
0 Ratings

Customizable reports

8.8
88%
66 Ratings
N/A
0 Ratings

Customization

8.1

Microsoft Dynamics 365

81%
7.7

Oracle Cloud ERP

77%
Microsoft Dynamics 365 ranks higher in 4/5 features

Custom fields

8.3
83%
69 Ratings
N/A
0 Ratings

Custom objects

8.0
80%
64 Ratings
N/A
0 Ratings

Scripting environment

8.0
80%
51 Ratings
N/A
0 Ratings

API for custom integration

8.0
80%
55 Ratings
7.9
79%
180 Ratings

Plug-ins

N/A
0 Ratings
7.5
75%
153 Ratings

Security

8.6

Microsoft Dynamics 365

86%
8.6

Oracle Cloud ERP

86%
Oracle Cloud ERP ranks higher in 2/2 features

Single sign-on capability

8.8
88%
59 Ratings
8.8
88%
203 Ratings

Role-based user permissions

8.4
84%
60 Ratings
8.5
85%
218 Ratings

Social CRM

8.3

Microsoft Dynamics 365

83%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 2/2 features

Social data

8.4
84%
39 Ratings
N/A
0 Ratings

Social engagement

8.2
82%
40 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.5

Microsoft Dynamics 365

85%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 2/2 features

Marketing automation

8.7
87%
59 Ratings
N/A
0 Ratings

Compensation management

8.4
84%
32 Ratings
N/A
0 Ratings

Platform

8.2

Microsoft Dynamics 365

82%

Oracle Cloud ERP

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 1/1 features

Mobile access

8.2
82%
51 Ratings
N/A
0 Ratings

Payroll Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
9.0

Oracle Cloud ERP

90%
Oracle Cloud ERP ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
8.9
89%
17 Ratings

Benefit plan administration

N/A
0 Ratings
9.0
90%
17 Ratings

Direct deposit files

N/A
0 Ratings
9.0
90%
14 Ratings

Salary revision and increment management

N/A
0 Ratings
8.9
89%
14 Ratings

Reimbursement management

N/A
0 Ratings
9.0
90%
13 Ratings

Reporting & Analytics

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.2

Oracle Cloud ERP

82%
Oracle Cloud ERP ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
8.3
83%
215 Ratings

Standard reports

N/A
0 Ratings
8.2
82%
220 Ratings

Custom reports

N/A
0 Ratings
8.1
81%
216 Ratings

General Ledger and Configurable Accounting

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.9

Oracle Cloud ERP

89%
Oracle Cloud ERP ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
8.4
84%
238 Ratings

Accounts receivable

N/A
0 Ratings
8.2
82%
229 Ratings

Global Financial Support

N/A
0 Ratings
8.2
82%
180 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
8.4
84%
206 Ratings

Intercompany Accounting

N/A
0 Ratings
8.4
84%
201 Ratings

Localizations

N/A
0 Ratings
7.9
79%
172 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.2
82%
214 Ratings

Enterprise Accounting

N/A
0 Ratings
8.3
83%
201 Ratings

Configurable Accounting

N/A
0 Ratings
8.3
83%
198 Ratings

Centralized Rules Framework

N/A
0 Ratings
8.1
81%
178 Ratings

Standardized Processes

N/A
0 Ratings
8.4
84%
210 Ratings

Inventory Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
8.4
84%
163 Ratings

Automatic reordering

N/A
0 Ratings
8.5
85%
143 Ratings

Location management

N/A
0 Ratings
8.2
82%
145 Ratings

Manufacturing module

N/A
0 Ratings
8.1
81%
128 Ratings

Order Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 7/7 features

Pricing

N/A
0 Ratings
8.1
81%
147 Ratings

Order entry

N/A
0 Ratings
8.3
83%
154 Ratings

Credit card processing

N/A
0 Ratings
8.3
83%
128 Ratings

Cost of goods sold

N/A
0 Ratings
8.4
84%
138 Ratings

Order Orchestration

N/A
0 Ratings
8.1
81%
129 Ratings

End-to-end order visibility

N/A
0 Ratings
8.1
81%
138 Ratings

Order exception Resolution

N/A
0 Ratings
8.4
84%
129 Ratings

Subledger and Financial Process

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.2

Oracle Cloud ERP

82%
Oracle Cloud ERP ranks higher in 14/14 features

Automated Invoice Processing

N/A
0 Ratings
8.3
83%
194 Ratings

Shared Services Payments

N/A
0 Ratings
8.0
80%
170 Ratings

Billings Management

N/A
0 Ratings
8.3
83%
171 Ratings

Customer Receipt Applications

N/A
0 Ratings
8.1
81%
175 Ratings

Customer Collections

N/A
0 Ratings
8.1
81%
167 Ratings

Revenue Recognition

N/A
0 Ratings
8.3
83%
166 Ratings

Cash Management

N/A
0 Ratings
8.1
81%
185 Ratings

Asset Management

N/A
0 Ratings
8.2
82%
185 Ratings

Travel & Expense Management

N/A
0 Ratings
8.2
82%
153 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
8.2
82%
151 Ratings

Period Close

N/A
0 Ratings
8.4
84%
182 Ratings

Transactions Tax

N/A
0 Ratings
8.0
80%
158 Ratings

Subledger Reconciliations

N/A
0 Ratings
8.2
82%
164 Ratings

3rd Party Accounting Systems

N/A
0 Ratings
8.0
80%
120 Ratings

Project Financial Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
8.3
83%
140 Ratings

Project Costing

N/A
0 Ratings
8.3
83%
142 Ratings

Cost Capture

N/A
0 Ratings
8.3
83%
131 Ratings

Capital Project Management

N/A
0 Ratings
8.2
82%
128 Ratings

Customer Invoicing

N/A
0 Ratings
8.3
83%
131 Ratings

Customer Contract Compliance

N/A
0 Ratings
8.3
83%
117 Ratings

Project Revenue Recognition

N/A
0 Ratings
8.2
82%
123 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
8.2
82%
119 Ratings

Project Financials Dashboard

N/A
0 Ratings
8.3
83%
120 Ratings

Real-time Financial Reporting

N/A
0 Ratings
8.3
83%
126 Ratings

Embedded Business Intelligence

N/A
0 Ratings
8.3
83%
116 Ratings

Project Planning Collaboration

N/A
0 Ratings
8.3
83%
112 Ratings

Project Execution Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
7.9

Oracle Cloud ERP

79%
Oracle Cloud ERP ranks higher in 15/15 features

Project Planning and Scheduling

N/A
0 Ratings
8.2
82%
105 Ratings

Project Manager Dashboard

N/A
0 Ratings
8.1
81%
106 Ratings

Resource Manager Dashboard

N/A
0 Ratings
8.0
80%
104 Ratings

Task Insight for Project Managers

N/A
0 Ratings
7.9
79%
98 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
7.9
79%
101 Ratings

Team Member Task Collaboration

N/A
0 Ratings
7.7
77%
97 Ratings

Team Member Mobile Functionality

N/A
0 Ratings
7.8
78%
95 Ratings

Project Candidate Search

N/A
0 Ratings
7.7
77%
90 Ratings

Project Candidate Comparison and Analysis

N/A
0 Ratings
7.8
78%
88 Ratings

Defineable Resource Pools

N/A
0 Ratings
7.6
76%
91 Ratings

Defineable Resource Pools

N/A
0 Ratings
7.9
79%
92 Ratings

Talent Profiles

N/A
0 Ratings
7.8
78%
87 Ratings

Real-Time Project Reporting

N/A
0 Ratings
7.9
79%
92 Ratings

Absence Management

N/A
0 Ratings
8.1
81%
88 Ratings

Product Lifecycle Management

N/A
0 Ratings
8.2
82%
91 Ratings

Grants Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.2

Oracle Cloud ERP

82%
Oracle Cloud ERP ranks higher in 4/4 features

Award Lifecycle Management

N/A
0 Ratings
8.3
83%
99 Ratings

Spending Control

N/A
0 Ratings
8.2
82%
99 Ratings

Indirect Cost Management

N/A
0 Ratings
8.1
81%
102 Ratings

Billing

N/A
0 Ratings
8.2
82%
109 Ratings

Procurement

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.1

Oracle Cloud ERP

81%
Oracle Cloud ERP ranks higher in 19/19 features

Sourcing Team Collaboration

N/A
0 Ratings
8.1
81%
126 Ratings

Sourcing Analysis

N/A
0 Ratings
8.1
81%
123 Ratings

Bids Analyzed and Compared

N/A
0 Ratings
8.0
80%
106 Ratings

Catalog Shopping E-Commerce for Employees

N/A
0 Ratings
7.9
79%
102 Ratings

Contract Authoring

N/A
0 Ratings
8.3
83%
107 Ratings

Contract Compliance Management

N/A
0 Ratings
8.3
83%
105 Ratings

Contract History

N/A
0 Ratings
8.3
83%
107 Ratings

Contract Renewal Automation

N/A
0 Ratings
8.2
82%
104 Ratings

Contract Repository

N/A
0 Ratings
7.9
79%
101 Ratings

Contract Standardization and Enforcement

N/A
0 Ratings
8.2
82%
96 Ratings

Electronic Signatures

N/A
0 Ratings
8.2
82%
99 Ratings

Invoice Automated Matching

N/A
0 Ratings
8.3
83%
116 Ratings

Purchasing Risk and Compliance Management

N/A
0 Ratings
7.9
79%
103 Ratings

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
8.1
81%
121 Ratings

Spend Compliance Management

N/A
0 Ratings
8.0
80%
104 Ratings

Supplier Assessment

N/A
0 Ratings
8.0
80%
106 Ratings

Supplier Communication and Collaboration

N/A
0 Ratings
8.1
81%
110 Ratings

Supplier Management

N/A
0 Ratings
8.2
82%
125 Ratings

Supplier Portal

N/A
0 Ratings
8.0
80%
109 Ratings

Risk Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.0

Oracle Cloud ERP

80%
Oracle Cloud ERP ranks higher in 9/9 features

Risk Repository

N/A
0 Ratings
8.1
81%
81 Ratings

Control Management

N/A
0 Ratings
8.1
81%
81 Ratings

Control Mapping

N/A
0 Ratings
8.1
81%
78 Ratings

Control Efficiency Assessments

N/A
0 Ratings
8.0
80%
74 Ratings

Automated Control Assessments

N/A
0 Ratings
7.9
79%
75 Ratings

Assessment Capture

N/A
0 Ratings
7.8
78%
76 Ratings

Issue Detection

N/A
0 Ratings
8.2
82%
74 Ratings

Automatic Notification

N/A
0 Ratings
8.0
80%
75 Ratings

Remediation and Certification

N/A
0 Ratings
8.0
80%
74 Ratings

Logistics

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.0

Oracle Cloud ERP

80%
Oracle Cloud ERP ranks higher in 13/13 features

Transportation Planning and Optimization

N/A
0 Ratings
8.0
80%
71 Ratings

Transportation Sourcing Management

N/A
0 Ratings
8.3
83%
68 Ratings

Transportation Process Integration

N/A
0 Ratings
7.8
78%
68 Ratings

Transportation Execution Management

N/A
0 Ratings
8.1
81%
66 Ratings

Freight Payment Automation

N/A
0 Ratings
8.1
81%
67 Ratings

Trade Management

N/A
0 Ratings
8.3
83%
63 Ratings

Trade Regulatory Compliance Management

N/A
0 Ratings
7.6
76%
64 Ratings

Customs Entry Management

N/A
0 Ratings
8.1
81%
60 Ratings

Customs Document Management

N/A
0 Ratings
7.9
79%
62 Ratings

Customs Document Collaboration

N/A
0 Ratings
7.9
79%
63 Ratings

Fulfillment Management

N/A
0 Ratings
7.9
79%
67 Ratings

Inventory Visibility

N/A
0 Ratings
8.2
82%
72 Ratings

Warehouse Workforce Management

N/A
0 Ratings
8.2
82%
65 Ratings

Manufacturing

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.0

Oracle Cloud ERP

80%
Oracle Cloud ERP ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
8.0
80%
71 Ratings

Supply Chain Business Flows

N/A
0 Ratings
8.1
81%
72 Ratings

Production Management

N/A
0 Ratings
8.1
81%
73 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
7.9
79%
65 Ratings

Configuration Management

N/A
0 Ratings
8.1
81%
71 Ratings

Work Definition

N/A
0 Ratings
8.1
81%
69 Ratings

Work Execution

N/A
0 Ratings
8.0
80%
69 Ratings

Advanced Fulfillment

N/A
0 Ratings
8.0
80%
70 Ratings

Manufacturing Costs

N/A
0 Ratings
8.1
81%
69 Ratings

Supply Chain

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.3

Oracle Cloud ERP

83%
Oracle Cloud ERP ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
8.3
83%
98 Ratings

Inventory Planning

N/A
0 Ratings
8.3
83%
100 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
8.2
82%
88 Ratings

Performance Monitoring

N/A
0 Ratings
8.5
85%
91 Ratings

Product Lifecycle Management

Microsoft Dynamics 365

Feature Set Not Supported
N/A
8.0

Oracle Cloud ERP

80%
Oracle Cloud ERP ranks higher in 7/7 features

Ideation Management

N/A
0 Ratings
7.9
79%
72 Ratings

Requirements Management

N/A
0 Ratings
8.0
80%
73 Ratings

Proposal Management

N/A
0 Ratings
8.0
80%
73 Ratings

Innovation Portfolio Management

N/A
0 Ratings
7.8
78%
73 Ratings

Product Master Data Management

N/A
0 Ratings
8.1
81%
76 Ratings

Vendor Portal

N/A
0 Ratings
8.0
80%
69 Ratings

Project Portfolio Management

N/A
0 Ratings
8.0
80%
75 Ratings

Attribute Ratings

  • Microsoft Dynamics 365 is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating
  • Oracle Cloud ERP is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Online Training

Likelihood to Recommend

7.9

Microsoft Dynamics 365

79%
92 Ratings
8.5

Oracle Cloud ERP

85%
270 Ratings

Likelihood to Renew

7.9

Microsoft Dynamics 365

79%
19 Ratings
6.3

Oracle Cloud ERP

63%
12 Ratings

Usability

8.1

Microsoft Dynamics 365

81%
22 Ratings
8.0

Oracle Cloud ERP

80%
8 Ratings

Availability

Microsoft Dynamics 365

N/A
0 Ratings
5.2

Oracle Cloud ERP

52%
7 Ratings

Performance

Microsoft Dynamics 365

N/A
0 Ratings
6.1

Oracle Cloud ERP

61%
7 Ratings

Support Rating

8.2

Microsoft Dynamics 365

82%
16 Ratings
8.3

Oracle Cloud ERP

83%
19 Ratings

In-Person Training

Microsoft Dynamics 365

N/A
0 Ratings
7.4

Oracle Cloud ERP

74%
2 Ratings

Online Training

7.5

Microsoft Dynamics 365

75%
2 Ratings
8.1

Oracle Cloud ERP

81%
2 Ratings

Implementation Rating

9.5

Microsoft Dynamics 365

95%
8 Ratings
6.8

Oracle Cloud ERP

68%
18 Ratings

Configurability

Microsoft Dynamics 365

N/A
0 Ratings
9.0

Oracle Cloud ERP

90%
3 Ratings

Contract Terms and Pricing Model

5.7

Microsoft Dynamics 365

57%
4 Ratings

Oracle Cloud ERP

N/A
0 Ratings

Ease of integration

Microsoft Dynamics 365

N/A
0 Ratings
9.0

Oracle Cloud ERP

90%
3 Ratings

Product Scalability

Microsoft Dynamics 365

N/A
0 Ratings
7.0

Oracle Cloud ERP

70%
3 Ratings

Professional Services

7.5

Microsoft Dynamics 365

75%
2 Ratings

Oracle Cloud ERP

N/A
0 Ratings

Vendor post-sale

Microsoft Dynamics 365

N/A
0 Ratings
7.0

Oracle Cloud ERP

70%
3 Ratings

Vendor pre-sale

Microsoft Dynamics 365

N/A
0 Ratings
7.0

Oracle Cloud ERP

70%
3 Ratings

Likelihood to Recommend

Microsoft

We work in a Cloud environment with Azure where using Microsoft Dynamics 365 as a CRM and ERP application helps us to a great extent. We mostly deal with data projects at the moment and combining/Integrating Microsoft Dynamics 365 with other Microsoft applications is easier that helps us to meet the project objective and our goal.
Read full review

Oracle

We are a publicly-traded healthcare company with over 50000 full-time and part-time employees. We also currently have about 15000 contingent workers in our workforce. Oracle Cloud ERP is very well suited for an enterprise our size. Our financial department relies heavily on Oracle cloud ERP for daily business functions like procurement, supply chain, accounts reconciliation, ledgers, payables, receivables, and supply chain logistics. The executive team uses this system for project management and our risk assessment and management department for Compliance, risk management portfolio.
Read full review

Pros

Microsoft

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Read full review

Oracle

  • I no longer need VPN to login into the ERP cloud system.
  • I no longer need Java app required for form based application.
  • Data uploading feature using excel was highly required as it makes user life easy.
  • The application is self explanatory and easy to use.
Read full review

Cons

Microsoft

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
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Oracle

  • Wide localization process.
  • Automated (without a human) business operations, better rpa solutions, scanning, mobile app, etc
  • Central systems for the company re using more than one erp systems.
  • Better reporting tools
  • Developer source also not such enough maybe to support them in each (in their market) countries.
  • Price policy also
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Pricing Details

Microsoft Dynamics 365

Starting Price

$44 per month

Editions & Modules

Microsoft Dynamics 365 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle Cloud ERP

    Starting Price

    Editions & Modules

    Oracle Cloud ERP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Pricing per user varies by component within the Oracle ERP Cloud solution.

      Likelihood to Renew

      Microsoft

      CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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      Oracle

      Oracle ERP cloud is a significant investment for our company. It will be an ongoing software cost and there's no looking back on that. Our users have become very accustomed to this tool that it is not practically feasible to rip them off from this system. So yes we will continue to renew the subscription going forward.
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      Usability

      Microsoft

      It's one of the greatest CRM systems on the market, in my opinion, and it combines lighter ERP functions with CRM. I believe it to be the greatest program that is user-friendly and in line with our demands, regardless of what I'm working with my information sets and on the cloud.
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      Oracle

      Because as I said before, there are some good and some bad things. But good things seem to be more than the bad, and the bad things I personally think are going to be solved quickly, maybe with some patches over time.
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      Reliability and Availability

      Microsoft

      No answers on this topic

      Oracle

      The application is used by big banks like HSBC is a testament to its reliability. I did not hear or experience any outages.Oracle is in the hosting business since long. In its previous avatar, it used to be called as Oracle on demand. So oracle has enough experience and expertise in hosting and managing customers applications in their datacenters. Oracle is the only major company which has platform as a service, database as a service and software as a service product offerings on the cloud.Hence customers can rely on Oracle as many major fortune 500 companies do.
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      Performance

      Microsoft

      No answers on this topic

      Oracle

      Cloud performance is something that they need to improve. Also it is not consistent. Sometimes for some users it is slow while for others it is fast. This is frustrating for users especially when they are in the middle of what they are doing. We communicated this to Oracle and they suggested to submit request for environment re-sizing. But again this we think should be a proactive effort from Oracle rather than relying on customers to reach out. This is something Oracle definitely needs to work on.
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      Support Rating

      Microsoft

      Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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      Oracle

      Support is always providing step by step details to resolve any issue we encounter. If the issue is currently not a functionality or feature of the application they are supportive in offering guidance on submitting an enhancement request. Currently there is an enhancement that will be rolled out by Oracle that was designed for our organization.
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      In-Person Training

      Microsoft

      No answers on this topic

      Oracle

      The inperson trainings from Oracle University are effective. The trainers have vast experience and teached thousands of students. In person training will make people sit in a class and do the exercises. One can also learn from other students, who come with different background, industry etc. In person training will be an immersive experience and helps learn more in a short period of time.
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      Online Training

      Microsoft

      No answers on this topic

      Oracle

      We bought online training subscription from Oracle University. The subscription allowed our team to learn the nuts and bolts of the application.The subscription model helps access to all the modules as opposed to buying training for one module. We also leveraged guided learning subscription from Oracle. Guided learning is a state of the art learning application from Oracle. It resides within the application and guides the users on each and every step. This is learning by doing and is very effective. Once you buy guided learning, oracle keeps updating it with the release of new functionality in the quarterly upgrades.
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      Implementation Rating

      Microsoft

      We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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      Oracle

      Try to use the system as true to generic form as possible and cut over quickly. Parallel implementation is not recommended. If the numbers are accurate and materially similar to prior period - cut over. A small accounting adjustment is much better than millions in project overruns or dual system maintenance.
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      Alternatives Considered

      Microsoft

      Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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      Oracle

      Oracle ERP Cloud is very powerful in giving us reliable financial management analysis that helps us run our business and makes sure our business is growing and developing each and [every] day. The support team from this tool is very useful, reliable[,] and supportive 24/7.
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      Contract Terms and Pricing Model

      Microsoft

      On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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      Oracle

      No answers on this topic

      Scalability

      Microsoft

      No answers on this topic

      Oracle

      Orcle ERP Cloud transformed and stabilized in this past 2 years since it was implemented. We have past the auditor reviews and 24 month end closes and 8 quarter closes and 2 FY closes. Above all we do have SEC reporting with all this data. Having said that our ERP subscription is a worthy investment and highly reliable source of information for our organization's needs
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      Professional Services

      Microsoft

      My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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      Oracle

      No answers on this topic

      Return on Investment

      Microsoft

      • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
      • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
      • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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      Oracle

      • A tool that has made us able to get much ROI by the bank account integration, management of cash, and controlling business unit.
      • Project management is made easy with its module and tracking with the exact time and issuance makes it more convenient and compatible for the return.
      • Automation in pay and expenses improve the company’s visibility in the market.
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