Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
We provide technical support and functional support as well to the users. This product is great to manage and engage the customers with the business. There is a great scope for this product. You can easily automate the process and also schedule the emails and messages. You can also store and manage products within the CRM.
- Easy to generate leads using emails, phones, and campaigns and you can also automate the process of lead generation.
- You can send the notifications to the users.
- You can also have it's great feature called field service.
- Overall it is working great, nothing to dislike.
- I would love to see if Microsoft Dynamics 365 has the features to schedule workflows or plugin.
- This is a great tool for customer engagement and also has great features to improve your business.
- Everything is positive. I did not see anything negative.
Do you think Microsoft Dynamics 365 delivers good value for the price?
Are you happy with Microsoft Dynamics 365's feature set?
Did Microsoft Dynamics 365 live up to sales and marketing promises?
Did implementation of Microsoft Dynamics 365 go as expected?
Would you buy Microsoft Dynamics 365 again?
My review can help others to choose the correct CRM like Microsoft Dynamics 365 CRM. I see lots of great things in Microsoft Dynamics 365 that make your business easy and smooth also MS allows users to customize the software according to their needs. So Thought I should share my experience with others.
I have raised a ticket and every time I got a quick response and got resolved my issue. Microsoft Dynamics 365 support has a great feature to prioritize your issue according to the impact of business. Overall this product has great support and also you can connect via tech team using teams to screen sharing sessions.
If you owned the business and you have to connect with your customers and also wanted to improve your business then you must have to go for it as it has a great sales process and the customer engagement process you can also use its business process flows to make your business more effective.