Likelihood to Recommend In operations we use the tool for many different topics, from factory quality systems to high level reviews. We have created kind of an internal "App Store" based on Power BI where you have a lot of different dashboards for different solutions (cost, cash, health and safety, sales, factories, distribution centers...) and you as an user just need to get in that "App Store" and enter in whatever tool can be useful for you. It is open to all the operations employees and can use on demand. Also it has raised the imagination of our colleagues, as they are not only working by themselves creating new reports, but also raising fantastic ideas that can be extended for the usage of all the community.
Read full review Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Read full review Pros Quickly filter and view granular data sets with easily configurable reporting figures. The ability to quickly switch between tabs allows for historical data comparisons and progress tracking. It's helpful to dive into the data and break it down from high levels to small. Achieve actionable insights faster by using real-time data. It's incredible to have online access to reports. Read full review Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this. Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these. Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one Read full review Cons The desktop app is great but needs a lot of performance improvements No MacOS Version for the Desktop app, this is a big limitation for business since executives prefer Macs Premium Cloud Version of Power BI is awfully expensive On-Premise Version of the Power BI Reports Server is bundled only with SQL Server Enterprise License and cannot be purchased separately and requires Software Assurance Subscription On-Premise Power BI Report Server doesn't support ADFS, AzureAD or any Claims-Based authentication platform, a sad disadvantage for enterprises Read full review Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes. Easier way to implement workflow. Offering better metrics without buying add-on tools. Read full review Likelihood to Renew I find it helpful and easy to use
Read full review Usability At this point, I think we all know who has taken the lead in the business intelligence and analytics market worldwide. With fresh new updates every other day on top of an already robustly built product with all features that one can dream of is a no brainer, I feel. Microsoft will invariably be synonymous with quality and professionalism.
Read full review I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Read full review Support Rating I can't really speak to the support overall, [but] I will say that in the almost three years I have used the system, I have only needed to contact their support team once. I think the team was helpful, but it did take some time for us to resolve the issues/ request that they had. I guess the good news is that the system is pretty stable, and I personally have rarely needed to contact their technical support team.
Greg Watkins Senior Customer Success Manager (Strategic Accounts)
Read full review It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Read full review Alternatives Considered [Microsoft] Power BI is practical and effective, like a hammer for a nail, it is easy to use and produces very quickly the results that in most cases are urgently required by clients (nice reports to share on the web). To start using [Microsoft] Power BI you need a business email address, with that you create an account in Power BI Service and in less than 1 hour you will have installed Power BI Desktop, a report will have been created and it will have been published on the web .
Dustin Ghia Lead Consultant - Solutions Architect - Software Engineer
Read full review We just recently started using
TrustArc for data privacy requests and I can already speak to the fact that
TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
Read full review Return on Investment It helps us track and achieve company goals. It shows us [our] performance in areas we could not previously track and allows us to see and work on how to improve their performance. Quick easy access for executives to use in helping teams and addressing issues. Read full review Effective Enterprise Risk Management Holistic Real-time Monitoring of your technology and Risk Negative - Asset Management has some issues and Ghost / Shadow IT is big issue Read full review ScreenShots Microsoft Power BI Screenshots