Mindmatrix Bridge vs. WorkRamp

I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

WorkRamp is well suited for Employee Onboarding, Continuous Training, and Ad Hoc training assignments. We specifically use it to roll out training on new products that roll out so that we don't tie up hours of people's time to meet in person and roll it out in a live setting

• Drip campaigns ready to go for several Industries

• Flow of information
• Ease of use
• Segmenting information

Incentivized

• Navigation is confusing, not intuitive.
• Creating and changing users must be done by a ticketing request.
• Horrific support, all email and overseas, rarely talk to anyone.
• There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
• There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

• Auto tagging resources by keywords being used can be helpful to the party in charge of maintaining the information.

Incentivized

There are a lot of bugs and poor design in this product.

WorkRamp has allowed us to keep employees up to date on the most recent trainings so that the entire workforce is working on the same information. It has also allowed us to roll out that training on an ad hoc basis vs gathering everyone together for live training, which can be delayed with calendar conflicts

I selected Mindmatrix solely based on the content they had available for our vertical.

WorkRamp has better user experience and user interface.

• Drip campaigns can be started right away because there are prebuilt templates for our vertical.

• Increased knowledge for employees
• Shared knowledge for partners
• Quicker onboarding

Incentivized