What users are saying about
2 Ratings
80 Ratings
2 Ratings
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Score 6 out of 100
80 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Email & Online Marketing

    2.6

    Mindmatrix

    26%

    Sage CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 8/8 features

    WYSIWYG email editor

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Dynamic content

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Ability to test dynamic content

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Landing pages

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    A/B testing

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Email deliverability reporting

    2.7
    27%
    2 Ratings
    N/A
    0 Ratings

    List management

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Triggered drip sequences

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Lead Management

    3.9

    Mindmatrix

    39%

    Sage CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 3/3 features

    Lead nurturing

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Lead scoring and grading

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Automated sales alerts and tasks

    2.7
    27%
    1 Rating
    N/A
    0 Ratings

    Social Media Marketing

    5.0

    Mindmatrix

    50%

    Sage CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 2/2 features

    Social sharing and campaigns

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Social profile integration

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Reporting & Analytics

    5.0

    Mindmatrix

    50%

    Sage CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 2/2 features

    Dashboards

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Platform & Infrastructure

    1.4

    Mindmatrix

    14%

    Sage CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 4/4 features

    API

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Role-based workflow & approvals

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Customizability

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Integration with Salesforce.com

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Sales Force Automation

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.9

    Sage CRM

    89%
    Sage CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.1
    91%
    17 Ratings

    Workflow management

    N/A
    0 Ratings
    8.6
    86%
    16 Ratings

    Territory management

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.9
    89%
    17 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Contract management

    N/A
    0 Ratings
    8.6
    86%
    14 Ratings

    Quote & order management

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.2
    92%
    16 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    Customer Service & Support

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.3

    Sage CRM

    83%
    Sage CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.2
    82%
    16 Ratings

    Call center management

    N/A
    0 Ratings
    8.3
    83%
    15 Ratings

    Help desk management

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Marketing Automation

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.9

    Sage CRM

    89%
    Sage CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    16 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    15 Ratings

    CRM Project Management

    Mindmatrix

    Feature Set Not Supported
    N/A
    9.1

    Sage CRM

    91%
    Sage CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.1
    91%
    16 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.1
    91%
    15 Ratings

    Reporting

    N/A
    0 Ratings
    9.2
    92%
    13 Ratings

    CRM Reporting & Analytics

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.7

    Sage CRM

    87%
    Sage CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.5
    85%
    16 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    17 Ratings

    Customization

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.7

    Sage CRM

    87%
    Sage CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Custom objects

    N/A
    0 Ratings
    8.5
    85%
    16 Ratings

    Scripting environment

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Security

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.8

    Sage CRM

    88%
    Sage CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    17 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    13 Ratings

    Social CRM

    Mindmatrix

    Feature Set Not Supported
    N/A
    9.4

    Sage CRM

    94%
    Sage CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.4
    94%
    13 Ratings

    Social engagement

    N/A
    0 Ratings
    9.4
    94%
    13 Ratings

    Integrations with 3rd-party Software

    Mindmatrix

    Feature Set Not Supported
    N/A
    9.0

    Sage CRM

    90%
    Sage CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.1
    91%
    14 Ratings

    Compensation management

    N/A
    0 Ratings
    8.9
    89%
    12 Ratings

    Platform

    Mindmatrix

    Feature Set Not Supported
    N/A
    7.8

    Sage CRM

    78%
    Sage CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    16 Ratings

    Attribute Ratings

    • Sage CRM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    1.8

    Mindmatrix

    18%
    1 Rating
    9.0

    Sage CRM

    90%
    28 Ratings

    Likelihood to Renew

    1.0

    Mindmatrix

    10%
    1 Rating
    5.1

    Sage CRM

    51%
    11 Ratings

    Usability

    Mindmatrix

    N/A
    0 Ratings
    9.0

    Sage CRM

    90%
    11 Ratings

    Performance

    Mindmatrix

    N/A
    0 Ratings
    8.2

    Sage CRM

    82%
    2 Ratings

    Support Rating

    Mindmatrix

    N/A
    0 Ratings
    8.0

    Sage CRM

    80%
    8 Ratings

    In-Person Training

    Mindmatrix

    N/A
    0 Ratings
    7.0

    Sage CRM

    70%
    1 Rating

    Implementation Rating

    Mindmatrix

    N/A
    0 Ratings
    8.0

    Sage CRM

    80%
    2 Ratings

    Likelihood to Recommend

    Mindmatrix

    I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.
    Anonymous | TrustRadius Reviewer

    Sage CRM

    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Francisco Martinez | TrustRadius Reviewer

    Pros

    Mindmatrix

    • Drip campaigns ready to go for several Industries
    Anonymous | TrustRadius Reviewer

    Sage CRM

    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Jeffrey Wallace | TrustRadius Reviewer

    Cons

    Mindmatrix

    • Navigation is confusing, not intuitive.
    • Creating and changing users must be done by a ticketing request.
    • Horrific support, all email and overseas, rarely talk to anyone.
    • There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
    • There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
    Anonymous | TrustRadius Reviewer

    Sage CRM

    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Mindmatrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $325 per month

    Mindmatrix Editions & Modules

    Edition
    Sales Enablement for Direct Sales$301
    Sales Enablement for Channel/Reps$151
    Sales Enablement for Franchisers and Retailers$151
    Sales Enablement for Multi Channel EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    Sage CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $33 per month

    Sage CRM Editions & Modules

    On-premise Edition
    Sage CRM (on premise)1
    1. Lifetime License per Seat
    SaaS Edition
    Sage CRM (cloud)$451
    1. Per User per Month
    Additional Pricing Details
    Tiered pricing is available for multiple users.

    Likelihood to Renew

    Mindmatrix

    Mindmatrix 1.0
    Based on 1 answer
    There are a lot of bugs and poor design in this product.
    Anonymous | TrustRadius Reviewer

    Sage CRM

    Sage CRM 5.1
    Based on 11 answers
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Anonymous | TrustRadius Reviewer

    Usability

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Sage CRM

    Sage CRM 9.0
    Based on 11 answers
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    America Castañeda | TrustRadius Reviewer

    Performance

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Sage CRM

    Sage CRM 8.2
    Based on 2 answers
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Kari-Ann B. Ryan | TrustRadius Reviewer

    Support Rating

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Sage CRM

    Sage CRM 8.0
    Based on 8 answers
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Sage CRM

    Sage CRM 7.0
    Based on 1 answer
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Sage CRM

    Sage CRM 8.0
    Based on 2 answers
    The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Mindmatrix

    I selected Mindmatrix solely based on the content they had available for our vertical.
    Anonymous | TrustRadius Reviewer

    Sage CRM

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Gary Perkins | TrustRadius Reviewer

    Return on Investment

    Mindmatrix

    • Drip campaigns can be started right away because there are prebuilt templates for our vertical.
    Anonymous | TrustRadius Reviewer

    Sage CRM

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Luis Brea | TrustRadius Reviewer

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