Mindmatrix vs Sage CRM

What users are saying about

Score 6 out of 10

Based on 2 reviews and ratings

Score 8.6 out of 10

Based on 80 reviews and ratings

Feature Set Ratings

Email & Online Marketing

2.6

Mindmatrix

26%

Sage CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 8/8 features

WYSIWYG email editor

1.0

10%

1 Rating

N/A

0 Ratings

Dynamic content

1.8

18%

1 Rating

N/A

0 Ratings

Ability to test dynamic content

1.8

18%

1 Rating

N/A

0 Ratings

Landing pages

4.5

45%

1 Rating

N/A

0 Ratings

A/B testing

3.6

36%

1 Rating

N/A

0 Ratings

Email deliverability reporting

2.7

27%

2 Ratings

N/A

0 Ratings

List management

3.6

36%

1 Rating

N/A

0 Ratings

Triggered drip sequences

1.8

18%

1 Rating

N/A

0 Ratings

Lead Management

3.9

Mindmatrix

39%

Sage CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 3/3 features

Lead nurturing

3.6

36%

1 Rating

N/A

0 Ratings

Lead scoring and grading

5.5

55%

1 Rating

N/A

0 Ratings

Automated sales alerts and tasks

2.7

27%

1 Rating

N/A

0 Ratings

Social Media Marketing

5.0

Mindmatrix

50%

Sage CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 2/2 features

Social sharing and campaigns

5.5

55%

1 Rating

N/A

0 Ratings

Social profile integration

4.5

45%

1 Rating

N/A

0 Ratings

Reporting & Analytics

5.0

Mindmatrix

50%

Sage CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 2/2 features

Dashboards

5.5

55%

1 Rating

N/A

0 Ratings

Standard reports

4.5

45%

1 Rating

N/A

0 Ratings

Platform & Infrastructure

1.4

Mindmatrix

14%

Sage CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 4/4 features

API

1.0

10%

1 Rating

N/A

0 Ratings

Role-based workflow & approvals

1.8

18%

1 Rating

N/A

0 Ratings

Customizability

1.8

18%

1 Rating

N/A

0 Ratings

Integration with Salesforce.com

1.0

10%

1 Rating

N/A

0 Ratings

Sales Force Automation

Mindmatrix

Feature Set Not Supported

N/A

8.9

Sage CRM

89%

Sage CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

9.1

91%

17 Ratings

Workflow management

N/A

0 Ratings

8.6

86%

16 Ratings

Territory management

N/A

0 Ratings

8.6

86%

17 Ratings

Opportunity management

N/A

0 Ratings

8.9

89%

17 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

9.1

91%

16 Ratings

Contract management

N/A

0 Ratings

8.6

86%

14 Ratings

Quote & order management

N/A

0 Ratings

9.1

91%

16 Ratings

Interaction tracking

N/A

0 Ratings

9.2

92%

16 Ratings

Channel / partner relationship management

N/A

0 Ratings

8.8

88%

16 Ratings

Customer Service & Support

Mindmatrix

Feature Set Not Supported

N/A

8.3

Sage CRM

83%

Sage CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

8.2

82%

16 Ratings

Call center management

N/A

0 Ratings

8.3

83%

15 Ratings

Help desk management

N/A

0 Ratings

8.4

84%

14 Ratings

Marketing Automation

Mindmatrix

Feature Set Not Supported

N/A

8.9

Sage CRM

89%

Sage CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.9

89%

16 Ratings

Email marketing

N/A

0 Ratings

8.8

88%

15 Ratings

CRM Project Management

Mindmatrix

Feature Set Not Supported

N/A

9.1

Sage CRM

91%

Sage CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

9.1

91%

16 Ratings

Billing and invoicing management

N/A

0 Ratings

9.1

91%

15 Ratings

Reporting

N/A

0 Ratings

9.2

92%

13 Ratings

CRM Reporting & Analytics

Mindmatrix

Feature Set Not Supported

N/A

8.7

Sage CRM

87%

Sage CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.8

88%

16 Ratings

Pipeline visualization

N/A

0 Ratings

8.5

85%

16 Ratings

Customizable reports

N/A

0 Ratings

8.8

88%

17 Ratings

Customization

Mindmatrix

Feature Set Not Supported

N/A

8.7

Sage CRM

87%

Sage CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.6

86%

17 Ratings

Custom objects

N/A

0 Ratings

8.5

85%

16 Ratings

Scripting environment

N/A

0 Ratings

9.0

90%

16 Ratings

API for custom integration

N/A

0 Ratings

8.4

84%

14 Ratings

Security

Mindmatrix

Feature Set Not Supported

N/A

8.8

Sage CRM

88%

Sage CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.8

88%

17 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

13 Ratings

Social CRM

Mindmatrix

Feature Set Not Supported

N/A

9.4

Sage CRM

94%

Sage CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

9.4

94%

13 Ratings

Social engagement

N/A

0 Ratings

9.4

94%

13 Ratings

Integrations with 3rd-party Software

Mindmatrix

Feature Set Not Supported

N/A

9.0

Sage CRM

90%

Sage CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

9.1

91%

14 Ratings

Compensation management

N/A

0 Ratings

8.9

89%

12 Ratings

Platform

Mindmatrix

Feature Set Not Supported

N/A

7.8

Sage CRM

78%

Sage CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.8

78%

16 Ratings

Attribute Ratings

Sage CRM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Mindmatrix

18%

1 Rating

9.0

Sage CRM

90%

28 Ratings

Mindmatrix

10%

1 Rating

5.1

Sage CRM

51%

11 Ratings

Mindmatrix

N/A

0 Ratings

9.0

Sage CRM

90%

11 Ratings

Mindmatrix

N/A

0 Ratings

8.2

Sage CRM

82%

2 Ratings

Mindmatrix

N/A

0 Ratings

8.0

Sage CRM

80%

8 Ratings

Mindmatrix

N/A

0 Ratings

7.0

Sage CRM

70%

1 Rating

Mindmatrix

N/A

0 Ratings

8.0

Sage CRM

80%

2 Ratings

Pros

Drip campaigns ready to go for several Industries

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

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When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.

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Jeffrey Wallace

Real Estate Investor

Sacred Heart Real EstateReal Estate, 1-10 employees

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Cons

Navigation is confusing, not intuitive.
Creating and changing users must be done by a ticketing request.
Horrific support, all email and overseas, rarely talk to anyone.
There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.

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Verified User

Engineer in Information Technology

Building Materials Company, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$325 per month

Mindmatrix Editions & Modules

Edition

Sales Enablement for Direct Sales	$30¹
Sales Enablement for Channel/Reps	$15¹
Sales Enablement for Franchisers and Retailers	$15¹
Sales Enablement for Multi Channel Enterprise	Contact sales team

per user/per month
none

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$33 per month

Sage CRM Editions & Modules

On-premise Edition

Sage CRM (on premise)	¹

Lifetime License per Seat

SaaS Edition

Sage CRM (cloud)	$45¹

Per User per Month

Additional Pricing Details

Tiered pricing is available for multiple users.

Likelihood to Renew

Mindmatrix 1.0

Based on 1 answer

There are a lot of bugs and poor design in this product.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

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Sage CRM 5.1

Based on 11 answers

There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.

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Verified User

Employee in Marketing

Medical Devices Company, 51-200 employees

View all 11 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Sage CRM 9.0

Based on 11 answers

Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.

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America Castañeda

Division Sales and Marketing Manager

American Residential ServicesConsumer Services, 5001-10,000 employees

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Performance

No score

No answers yet

No answers on this topic

Sage CRM 8.2

Based on 2 answers

Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all

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Kari-Ann B. Ryan

Marketing Director

WAC Consulting Group51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Sage CRM 8.0

Based on 8 answers

Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working

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Verified User

Manager in Sales

Information Technology and Services Company, 501-1000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Sage CRM 7.0

Based on 1 answer

Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.

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Verified User

Administrator in Information Technology

Environmental Services Company, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Sage CRM 8.0

Based on 2 answers

The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.

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Verified User

Administrator in Information Technology

Environmental Services Company, 11-50 employees

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Alternatives Considered

I selected Mindmatrix solely based on the content they had available for our vertical.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.

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Gary Perkins

Director

Marketing Answers & Solutions LimitedInformation Technology and Services, 1-10 employees

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Return on Investment

Drip campaigns can be started right away because there are prebuilt templates for our vertical.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

It is very affordable in pricing, compared to competitors
Lead management and convertion into prospects is also a very easy process
Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards

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Luis Brea

Sales Administration Manager

Bupa WorldwideInternational Trade and Development, 51-200 employees

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