Morpheus vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Morpheus
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Morpheus is a cloud application management and orchestration platform.N/A
ServiceNow IT Operations Management
Score 8.4 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
MorpheusServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MorpheusServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MorpheusServiceNow IT Operations Management
Cloud Management
Comparison of Cloud Management features of Product A and Product B
Morpheus
9.1
2 Ratings
ServiceNow IT Operations Management
-
Ratings
Cloud Management Security8.01 Ratings00 Ratings
Automation and Orchestration9.32 Ratings00 Ratings
Cost Management9.02 Ratings00 Ratings
Cloud Management Performance Monitoring9.02 Ratings00 Ratings
Governance and Compliance9.32 Ratings00 Ratings
Resource Management9.32 Ratings00 Ratings
Systems Integration9.72 Ratings00 Ratings
User Ratings
MorpheusServiceNow IT Operations Management
Likelihood to Recommend
9.0
(2 ratings)
9.5
(3 ratings)
Support Rating
9.5
(3 ratings)
-
(0 ratings)
User Testimonials
MorpheusServiceNow IT Operations Management
Likelihood to Recommend
Morpheus Data
Morpheus is well suited for those who want to have a management pane of glass that will allow you to see what you are consuming and how you are consuming it. It also ties into many other types of software and the development team seems to be constantly improving the product. That lends it to being a bit complicated. If you want something easy to set up, this isn't your product.
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ServiceNow
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
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Pros
Morpheus Data
  • Copious native 3rd party integrations.
  • Ties into multiple public and private clouds for single management plane.
  • True multi-tenancy.
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ServiceNow
  • license management
  • Integrate with other tools
  • Dashboards
  • Change Management - impact analysis
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Cons
Morpheus Data
  • More dashboard/visualization capabilities
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ServiceNow
  • They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.
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Support Rating
Morpheus Data
We have always been able to reach the support organization at Morpheus on the rare event we needed them. They have been nothing but helpful.
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ServiceNow
No answers on this topic
Alternatives Considered
Morpheus Data
We previously were using VRA. VRA, while some of the new versions look interesting is hard for both administration as well as end user consumption.
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ServiceNow
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
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Return on Investment
Morpheus Data
  • Excellent monitoring tool
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ServiceNow
  • Saved license allocated to inactive users
  • Allow better negotiation
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