Likelihood to Recommend
Morpheus is well suited for those who want to have a management pane of glass that will allow you to see what you are consuming and how you are consuming it. It also ties into many other types of software and the development team seems to be constantly improving the product. That lends it to being a bit complicated. If you want something easy to set up, this isn't your product.
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We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Read full review Pros Copious native 3rd party integrations. Ties into multiple public and private clouds for single management plane. True multi-tenancy. Read full review license management Integrate with other tools Dashboards Change Management - impact analysis Read full review Cons More dashboard/visualization capabilities Read full review They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side. Read full review Support Rating
We have always been able to reach the support organization at Morpheus on the rare event we needed them. They have been nothing but helpful.
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We previously were using VRA. VRA, while some of the new versions look interesting is hard for both administration as well as end user consumption.
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BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use
for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us.
at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Read full review Return on Investment Excellent monitoring tool Read full review Saved license allocated to inactive users Allow better negotiation Read full review