What users are saying about
3 Ratings
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Score 8.7 out of 100
17 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Morpheus

Morpheus is well suited for those who want to have a management pane of glass that will allow you to see what you are consuming and how you are consuming it. It also ties into many other types of software and the development team seems to be constantly improving the product. That lends it to being a bit complicated. If you want something easy to set up, this isn't your product.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud Management

Morpheus
9.1
ServiceNow IT Operations Management
Cloud Management Security
Morpheus
8.0
ServiceNow IT Operations Management
Automation and Orchestration
Morpheus
9.4
ServiceNow IT Operations Management
Cost Management
Morpheus
9.0
ServiceNow IT Operations Management
Cloud Management Performance Monitoring
Morpheus
9.0
ServiceNow IT Operations Management
Governance and Compliance
Morpheus
9.4
ServiceNow IT Operations Management
Resource Management
Morpheus
9.4
ServiceNow IT Operations Management
Systems Integration
Morpheus
9.6
ServiceNow IT Operations Management

Pros

Morpheus

  • Copious native 3rd party integrations.
  • Ties into multiple public and private clouds for single management plane.
  • True multi-tenancy.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • license management
  • Integrate with other tools
  • Dashboards
  • Change Management - impact analysis
Gal Avraham | TrustRadius Reviewer

Cons

Morpheus

  • More dashboard/visualization capabilities
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • They have a little more room for improvement on the reporting side, as well as on the IPC scheduling communications side.
Ashish Dharia | TrustRadius Reviewer

Support Rating

Morpheus

Morpheus 9.5
Based on 3 answers
We have always been able to reach the support organization at Morpheus on the rare event we needed them. They have been nothing but helpful.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Morpheus

We previously were using VRA. VRA, while some of the new versions look interesting is hard for both administration as well as end user consumption.
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Anonymous | TrustRadius Reviewer

Return on Investment

Morpheus

  • Excellent monitoring tool
Anonymous | TrustRadius Reviewer

ServiceNow IT Operations Management

  • Saved license allocated to inactive users
  • Allow better negotiation
Gal Avraham | TrustRadius Reviewer

Screenshots

Pricing Details

Morpheus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ServiceNow IT Operations Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Morpheus
9.0
ServiceNow IT Operations Management
9.0

Support Rating

Morpheus
9.5
ServiceNow IT Operations Management

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