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32 Ratings
1 Rating
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Score 9.1 out of 100

ServiceNow IT Asset Management

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32 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Motadata ServiceOps

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

ServiceNow IT Asset Management

I can definitely recommend ServiceNow IT Asset Management to all my colleagues and friends out there because according to my experience I have been able to know that this tool is very powerful and reliable at all cost. What I love most about is that it helps to manage all our assets and modernize software assets tracking to reduce spending, mitigate risks, and take any actions if needed across our IT.
Diego Barajas | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Motadata ServiceOps
8.9
ServiceNow IT Asset Management
Organize and prioritize service tickets
Motadata ServiceOps
9.1
ServiceNow IT Asset Management
Service restoration
Motadata ServiceOps
9.1
ServiceNow IT Asset Management
Self-service tools
Motadata ServiceOps
9.1
ServiceNow IT Asset Management
Subscription-based notifications
Motadata ServiceOps
8.2
ServiceNow IT Asset Management
ITSM collaboration and documentation
Motadata ServiceOps
9.1
ServiceNow IT Asset Management
ITSM reports and dashboards
Motadata ServiceOps
9.1
ServiceNow IT Asset Management

ITSM asset management

Motadata ServiceOps
9.1
ServiceNow IT Asset Management
Configuration mangement
Motadata ServiceOps
9.1
ServiceNow IT Asset Management
Asset management dashboard
Motadata ServiceOps
9.1
ServiceNow IT Asset Management
Policy and contract enforcement
Motadata ServiceOps
9.1
ServiceNow IT Asset Management

Change management

Motadata ServiceOps
8.6
ServiceNow IT Asset Management
Change requests repository
Motadata ServiceOps
9.1
ServiceNow IT Asset Management
Service-level management
Motadata ServiceOps
8.2
ServiceNow IT Asset Management

IT Asset Management

Motadata ServiceOps
ServiceNow IT Asset Management
8.3
Software and hardware inventory tracking
Motadata ServiceOps
ServiceNow IT Asset Management
8.5
License management
Motadata ServiceOps
ServiceNow IT Asset Management
8.5
Asset lifecycle monitoring
Motadata ServiceOps
ServiceNow IT Asset Management
8.5
Contract management
Motadata ServiceOps
ServiceNow IT Asset Management
7.8
Asset relationship management
Motadata ServiceOps
ServiceNow IT Asset Management
8.3

Pros

Motadata ServiceOps

  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

ServiceNow IT Asset Management

  • We are able to gain total visibility into assets management and improve decision making and deliver better and powerful services.
  • Reduces running costs by automating processes and tracking expenses throughout the entire asset lifecycle.
  • Mitigate risk by enforcing assets polices and compliance requirements.
Trevor Karanja | TrustRadius Reviewer

Cons

Motadata ServiceOps

  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

ServiceNow IT Asset Management

  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
Harish Engolkar | TrustRadius Reviewer

Usability

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

ServiceNow IT Asset Management

No score
No answers yet
No answers on this topic

Support Rating

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

ServiceNow IT Asset Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Motadata ServiceOps

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

ServiceNow IT Asset Management

Servicenow software asset management is a great tool for software assets management in terms of purchasing, licensing, renewals, and tracking. It's very proactive to intimate information about software assets from time to time.it a highly secured tool.it creates internal and operational efficiencies, product functionality and ND performance is perfectly amazing.
Richard Ngenya | TrustRadius Reviewer

Return on Investment

Motadata ServiceOps

  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

ServiceNow IT Asset Management

  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
Andrea Bardone | TrustRadius Reviewer

Screenshots

Pricing Details

Motadata ServiceOps

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

ServiceNow IT Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Motadata ServiceOps
9.1
ServiceNow IT Asset Management
8.5

Usability

Motadata ServiceOps
9.1
ServiceNow IT Asset Management

Support Rating

Motadata ServiceOps
9.1
ServiceNow IT Asset Management

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