Motadata ServiceOps vs. ServiceNow IT Asset Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Motadata ServiceOps
Score 9.1 out of 10
Small Businesses (1-50 employees)
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
ServiceNow IT Asset Management
Score 8.6 out of 10
N/A
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
Pricing
Motadata ServiceOpsServiceNow IT Asset Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Motadata ServiceOpsServiceNow IT Asset Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
Motadata ServiceOpsServiceNow IT Asset Management
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Motadata ServiceOps
8.9
1 Ratings
ServiceNow IT Asset Management
-
Ratings
Organize and prioritize service tickets9.11 Ratings00 Ratings
Service restoration9.11 Ratings00 Ratings
Self-service tools9.11 Ratings00 Ratings
Subscription-based notifications8.21 Ratings00 Ratings
ITSM collaboration and documentation9.11 Ratings00 Ratings
ITSM reports and dashboards9.11 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Motadata ServiceOps
9.1
1 Ratings
ServiceNow IT Asset Management
-
Ratings
Configuration mangement9.11 Ratings00 Ratings
Asset management dashboard9.11 Ratings00 Ratings
Policy and contract enforcement9.11 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Motadata ServiceOps
8.6
1 Ratings
ServiceNow IT Asset Management
-
Ratings
Change requests repository9.11 Ratings00 Ratings
Service-level management8.21 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Motadata ServiceOps
-
Ratings
ServiceNow IT Asset Management
8.4
17 Ratings
Software and hardware inventory tracking00 Ratings8.517 Ratings
License management00 Ratings8.615 Ratings
Asset lifecycle monitoring00 Ratings8.716 Ratings
Contract management00 Ratings7.715 Ratings
Asset relationship management00 Ratings8.416 Ratings
User Ratings
Motadata ServiceOpsServiceNow IT Asset Management
Likelihood to Recommend
9.1
(1 ratings)
8.6
(18 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Motadata ServiceOpsServiceNow IT Asset Management
Likelihood to Recommend
Motadata (Mindarray Systems)
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
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ServiceNow
Servicenow Is a great tool for asset management as during this condition of a remote working large pool of employees is working remotely, hence Managing them is a difficult task, Service now is easy to use application it has some learning curve but can be done, it easy efficient incident management and change management process and transparency in the process as end-user can view the step and problem and time to resolve
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Pros
Motadata (Mindarray Systems)
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
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ServiceNow
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
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Cons
Motadata (Mindarray Systems)
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
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ServiceNow
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
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Usability
Motadata (Mindarray Systems)
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
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ServiceNow
No answers on this topic
Support Rating
Motadata (Mindarray Systems)
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
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ServiceNow
No answers on this topic
Alternatives Considered
Motadata (Mindarray Systems)
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
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ServiceNow
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
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Return on Investment
Motadata (Mindarray Systems)
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
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ServiceNow
  • It has really made a change to our request and approvals process, moving from a clunky in house tool to a slick and easy to use platform
  • It has plenty of room to make changes and implement new things
  • It has significantly reduced user wait time and increased the speed in which tickets are approved
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