What users are saying about
5 Ratings
1 Rating
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Pendula

We used Pendula as part of our re-engagement program. This was valuable, as we were able to connect with 40,000 or more names. Knowing that either a significant telesales team effort--too expensive and not enough people--would be implausible. We designed an interactive SMS journey that allowed us to begin the process of taking the 40.000 and discovering those who were willing to shop with us again automatically. We also found that promotions and blasts worked really well, were very easy to set up and run, and then the automation on the back to create the Salesforce opportunity. We have also engaged with custom objects and were able to trigger events on internal activities and sales status, such as shipping notifications.
Michael McKerlie | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Pendula
Survey templates
SurveyLab
7.3
Pendula
Themes
SurveyLab
9.1
Pendula
Custom logo/branding
SurveyLab
9.1
Pendula

Survey Content

SurveyLab
8.8
Pendula
Changes to live survey
SurveyLab
9.1
Pendula
Question design help
SurveyLab
8.2
Pendula
Multiple question types
SurveyLab
9.1
Pendula

Survey Logic

SurveyLab
9.1
Pendula
Survey logic flexibility
SurveyLab
9.1
Pendula

Survey Reporting & Analytics

SurveyLab
8.5
Pendula
Response tracking
SurveyLab
7.3
Pendula
Data export
SurveyLab
8.2
Pendula
Standard reports
SurveyLab
9.1
Pendula
Custom reports
SurveyLab
9.1
Pendula
Analytics
SurveyLab
9.1
Pendula

Survey Administration & Security

SurveyLab
8.6
Pendula
Access controls
SurveyLab
8.2
Pendula
Compliance
SurveyLab
9.1
Pendula

Survey Distribution

SurveyLab
9.1
Pendula
Vendor-offered crowdsourcing
SurveyLab
9.1
Pendula
Respondent restrictions
SurveyLab
9.1
Pendula

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Pendula

  • EOFY campaigns that drove limited time, limited release offers. We could segment our targets and engage those most likely to respond well.
  • Limited release wine offers, again targeting the right buyers, and then designing a series of interactions with them. This enabled sales reps to speak to those most warm.
  • Customer re-engagement. We have very many historical customers. We were able to reach 30,000 or so people and then lead them through several steps towards re-engagement.
  • Targeting smaller customer segments was made easy due to the deep integration with Salesforce. We could create campaigns to account owners of contacts that met criteria--which provided a deeply personal experience.
Michael McKerlie | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Pendula

  • Navigating a variety of journeys can get tricky. They have been steadily improving the interface here.
  • Managing launch times and turning campaigns on and off can be cumbersome.
  • Naming, tagging, and cross-journey reporting would be great.
Michael McKerlie | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Pendula

We found the user interface, the customer service, and the feature sets worked very well for us. Pricing was also affordable.
Michael McKerlie | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Pendula

  • We were able to activate a large number of old customers
  • We generated significant revenues and fast sales
  • We have been able to run multichannel campaigns to great effect
Michael McKerlie | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Pendula

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Rating Summary

Add comparison